Designing performance measurement systems for teams: Theory or practice

Research output: Contribution to journalArticle

30 Citations (Scopus)

Abstract

This paper reports on an industrially led research project, supported by the UK Engineering and Physical Sciences Research Council (EPSRC), which set out to tackle an increasingly pressing issue for organisations - how to measure and manage the performance of teams. In spite of the current interest in performance measurement and teamwork in industry, little evidence of team performance measurement systems (TPMS) was seen. Thus, started the authors' journey into looking for a way to help companies to measure and manage team performance. The purpose of this paper is to take the reader through the investigations, with an emphasis on the analysis of current practice and research on TPMS. It describes a typology for TPMS design and identifies the gaps of current TPMS approaches. The paper concludes by claiming that a new approach to facilitate organisations design TPMS is required and by presenting a generic framework for TPMS.
Original languageEnglish
Pages (from-to)722-733
Number of pages11
JournalManagement Decision
Volume41
Issue number8
DOIs
Publication statusPublished - 2003

Keywords

  • performance measurement systems
  • team performance
  • performance management

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