Customers' role in delivering enhanced service outcomes

Iliana Katsaridou, Alan Wilson

Research output: Contribution to conferencePaper

36 Downloads (Pure)
Original languageEnglish
Publication statusPublished - 23 Jun 2017
EventFrontiers in Service 2017 - Fordham University, New York, United States
Duration: 22 Jun 201725 Jun 2017
https://frontiers2017.com/

Conference

ConferenceFrontiers in Service 2017
CountryUnited States
CityNew York
Period22/06/1725/06/17
Internet address

Keywords

  • customer experience management
  • service quality
  • service delivery
  • hospitality
  • service employee
  • customer behaviour

Cite this

Katsaridou, I., & Wilson, A. (2017). Customers' role in delivering enhanced service outcomes. Paper presented at Frontiers in Service 2017, New York, United States.