Customers' reactions to intentional service failures

Amin Nazifi, Dahlia El-Manstrly, Katja Gelbrich

Research output: Contribution to conferenceAbstractpeer-review


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  • Non-funded project

    Examining Customers' Reactions to Intentional Failures

    Nazifi, A., El-Manstrly, D., Gelbrich, K., Roschk, H., Marder, B., Tregear, A., Auxtova , K. & Ordenes‬, F. V.

    1/09/13 → …

    Project: Non-funded project