Projects per year
|Publication status||Published - 10 Jun 2019|
|Event||16th International Research Symposium on Advancing Service Research and Practice (2019) - Karlstad, Sweden|
Duration: 10 Jun 2019 → 13 Jun 2019
|Conference||16th International Research Symposium on Advancing Service Research and Practice (2019)|
|Period||10/06/19 → 13/06/19|
- failure intentionality
- perceived motive
- failure reversibility
- service recovery
FingerprintDive into the research topics of 'Customers' reactions to intentional service failures'. Together they form a unique fingerprint.
- 1 Active
Nazifi, A., El-Manstrly, D., Gelbrich, K., Roschk, H., Marder, B., Tregear, A., Auxtova , K. & Ordenes, F. V.
1/09/13 → …
Project: Non-funded project