Abstract
This presentation examines customers' behavioural contribution to the service encounter
| Language | English |
|---|---|
| Publication status | Published - 14 Jun 2014 |
| Event | AMA SERVSIG 2014 International Research Conference - University of Macedonia, Thessaloniki, Greece Duration: 13 Jun 2014 → 15 Jun 2014 http://www.servsig2014.uom.gr/ |
Conference
| Conference | AMA SERVSIG 2014 International Research Conference |
|---|---|
| Country | Greece |
| City | Thessaloniki |
| Period | 13/06/14 → 15/06/14 |
| Internet address |
Fingerprint
Service encounter
Keywords
- service delivery
- customer behaviour
- behavioural contribution
- service encounter
Cite this
Katsaridou, I., & Wilson, A. (2014). Customers' behavioural contribution to the service encounter. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.
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title = "Customers' behavioural contribution to the service encounter",
abstract = "This presentation examines customers' behavioural contribution to the service encounter",
keywords = "service delivery , customer behaviour, behavioural contribution, service encounter",
author = "Iliana Katsaridou and Alan Wilson",
year = "2014",
month = "6",
day = "14",
language = "English",
note = "AMA SERVSIG 2014 International Research Conference ; Conference date: 13-06-2014 Through 15-06-2014",
url = "http://www.servsig2014.uom.gr/",
}
Katsaridou, I & Wilson, A 2014, 'Customers' behavioural contribution to the service encounter' Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece, 13/06/14 - 15/06/14, .
Customers' behavioural contribution to the service encounter. / Katsaridou, Iliana; Wilson, Alan.
2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.Research output: Contribution to conference › Paper
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T1 - Customers' behavioural contribution to the service encounter
AU - Katsaridou, Iliana
AU - Wilson, Alan
PY - 2014/6/14
Y1 - 2014/6/14
N2 - This presentation examines customers' behavioural contribution to the service encounter
AB - This presentation examines customers' behavioural contribution to the service encounter
KW - service delivery
KW - customer behaviour
KW - behavioural contribution
KW - service encounter
UR - http://www.servsig2014.uom.gr/
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M3 - Paper
ER -
Katsaridou I, Wilson A. Customers' behavioural contribution to the service encounter. 2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.