Customers' behavioural contribution to the service encounter

Iliana Katsaridou, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

This presentation examines customers' behavioural contribution to the service encounter

Conference

ConferenceAMA SERVSIG 2014 International Research Conference
CountryGreece
CityThessaloniki
Period13/06/1415/06/14
Internet address

Fingerprint

Service encounter

Keywords

  • service delivery
  • customer behaviour
  • behavioural contribution
  • service encounter

Cite this

Katsaridou, I., & Wilson, A. (2014). Customers' behavioural contribution to the service encounter. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.
Katsaridou, Iliana ; Wilson, Alan. / Customers' behavioural contribution to the service encounter. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.
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title = "Customers' behavioural contribution to the service encounter",
abstract = "This presentation examines customers' behavioural contribution to the service encounter",
keywords = "service delivery , customer behaviour, behavioural contribution, service encounter",
author = "Iliana Katsaridou and Alan Wilson",
year = "2014",
month = "6",
day = "14",
language = "English",
note = "AMA SERVSIG 2014 International Research Conference ; Conference date: 13-06-2014 Through 15-06-2014",
url = "http://www.servsig2014.uom.gr/",

}

Katsaridou, I & Wilson, A 2014, 'Customers' behavioural contribution to the service encounter' Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece, 13/06/14 - 15/06/14, .

Customers' behavioural contribution to the service encounter. / Katsaridou, Iliana; Wilson, Alan.

2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Customers' behavioural contribution to the service encounter

AU - Katsaridou, Iliana

AU - Wilson, Alan

PY - 2014/6/14

Y1 - 2014/6/14

N2 - This presentation examines customers' behavioural contribution to the service encounter

AB - This presentation examines customers' behavioural contribution to the service encounter

KW - service delivery

KW - customer behaviour

KW - behavioural contribution

KW - service encounter

UR - http://www.servsig2014.uom.gr/

UR - http://www.servsig2014.uom.gr/Final-Conference-Program-Extended.pdf

M3 - Paper

ER -

Katsaridou I, Wilson A. Customers' behavioural contribution to the service encounter. 2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.