Customers' behavioural contribution to the service encounter

Iliana Katsaridou; Alan Wilson

Customers' behavioural contribution to the service encounter

Iliana Katsaridou, Alan Wilson

Marketing

Research output: Contribution to conference › Paper

Abstract

This presentation examines customers' behavioural contribution to the service encounter

Original language	English
Publication status	Published - 14 Jun 2014
Event	AMA SERVSIG 2014 International Research Conference - University of Macedonia, Thessaloniki, Greece Duration: 13 Jun 2014 → 15 Jun 2014 http://www.servsig2014.uom.gr/

Conference

Conference	AMA SERVSIG 2014 International Research Conference
Country/Territory	Greece
City	Thessaloniki
Period	13/06/14 → 15/06/14
Internet address	http://www.servsig2014.uom.gr/

Keywords

service delivery
customer behaviour
behavioural contribution
service encounter

Cite this

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title = "Customers' behavioural contribution to the service encounter",

abstract = "This presentation examines customers' behavioural contribution to the service encounter",

keywords = "service delivery , customer behaviour, behavioural contribution, service encounter",

author = "Iliana Katsaridou and Alan Wilson",

year = "2014",

month = jun,

day = "14",

language = "English",

note = "AMA SERVSIG 2014 International Research Conference ; Conference date: 13-06-2014 Through 15-06-2014",

url = "http://www.servsig2014.uom.gr/",

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TY - CONF

T1 - Customers' behavioural contribution to the service encounter

AU - Katsaridou, Iliana

AU - Wilson, Alan

PY - 2014/6/14

Y1 - 2014/6/14

N2 - This presentation examines customers' behavioural contribution to the service encounter

AB - This presentation examines customers' behavioural contribution to the service encounter

KW - service delivery

KW - customer behaviour

KW - behavioural contribution

KW - service encounter

UR - http://www.servsig2014.uom.gr/

UR - http://www.servsig2014.uom.gr/Final-Conference-Program-Extended.pdf

M3 - Paper

T2 - AMA SERVSIG 2014 International Research Conference

Y2 - 13 June 2014 through 15 June 2014

ER -

Customers' behavioural contribution to the service encounter

Abstract

Conference

Keywords

Other files and links

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Cite this