Abstract
Language | English |
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Publication status | Published - 14 Jun 2014 |
Event | AMA SERVSIG 2014 International Research Conference - University of Macedonia, Thessaloniki, Greece Duration: 13 Jun 2014 → 15 Jun 2014 http://www.servsig2014.uom.gr/ |
Conference
Conference | AMA SERVSIG 2014 International Research Conference |
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Country | Greece |
City | Thessaloniki |
Period | 13/06/14 → 15/06/14 |
Internet address |
Fingerprint
Keywords
- service delivery
- customer behaviour
- behavioural contribution
- service encounter
Cite this
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Customers' behavioural contribution to the service encounter. / Katsaridou, Iliana; Wilson, Alan.
2014. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.Research output: Contribution to conference › Paper
TY - CONF
T1 - Customers' behavioural contribution to the service encounter
AU - Katsaridou, Iliana
AU - Wilson, Alan
PY - 2014/6/14
Y1 - 2014/6/14
N2 - This presentation examines customers' behavioural contribution to the service encounter
AB - This presentation examines customers' behavioural contribution to the service encounter
KW - service delivery
KW - customer behaviour
KW - behavioural contribution
KW - service encounter
UR - http://www.servsig2014.uom.gr/
UR - http://www.servsig2014.uom.gr/Final-Conference-Program-Extended.pdf
M3 - Paper
ER -