Customers' behavioural contribution to the service encounter

Iliana Katsaridou, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

This presentation examines customers' behavioural contribution to the service encounter
Original languageEnglish
Publication statusPublished - 14 Jun 2014
EventAMA SERVSIG 2014 International Research Conference - University of Macedonia, Thessaloniki, Greece
Duration: 13 Jun 201415 Jun 2014
http://www.servsig2014.uom.gr/

Conference

ConferenceAMA SERVSIG 2014 International Research Conference
CountryGreece
CityThessaloniki
Period13/06/1415/06/14
Internet address

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Keywords

  • service delivery
  • customer behaviour
  • behavioural contribution
  • service encounter

Cite this

Katsaridou, I., & Wilson, A. (2014). Customers' behavioural contribution to the service encounter. Paper presented at AMA SERVSIG 2014 International Research Conference, Thessaloniki, Greece.