Crisis-induced HR practices and employee resilience during COVID-19: evidence from hotels

Frank Asamoah Antwi; Henry Kofi Mensah; Philip Opoku Mensah; Isaac Delali Darke

doi:10.1080/13032917.2023.2215244

Crisis-induced HR practices and employee resilience during COVID-19: evidence from hotels

Frank Asamoah Antwi^*, Henry Kofi Mensah, Philip Opoku Mensah, Isaac Delali Darke

^*Corresponding author for this work

Work, Employment And Organisation

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

One of the wretch effects of the COVID-19 pandemic was the laying off of millions of employees in the hotel industry due to travel restrictions and lockdowns. Such a scenario prompted star hotels to implement crisis-induced HR practices (CHRP) to run their hotels effectively. Our article exploits and investigates a model that recommends that psychological well-being (PWB) indirectly influences the CHRP-employee resilience (ER) relationship, the conditional indirect effect of servant leadership (SEL). Data were collected from 265 star-rated hotel employees in Accra and Kumasi, Ghana, who are the full-time frontline. The hypothesized linkages were assessed through PROCESS analysis. We find a significant indirect effect of CHRP on ER via PWB. Moreover, the conditional indirect effect of CHRP on ER via PWB is high at higher and mediums levels of SEL. Theoretical and practical implications are discussed further.

Original language	English
Pages (from-to)	374-388
Number of pages	15
Journal	Anatolia
Volume	35
Issue number	2
Early online date	19 May 2023
DOIs	https://doi.org/10.1080/13032917.2023.2215244
Publication status	Published - 2 Apr 2024

Keywords

crisis management
employee resilience
human resource management
psychological well-being
servant leadership

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1080/13032917.2023.2215244

Cite this

@article{53126d562c234f80ab9109f03f4bc855,

title = "Crisis-induced HR practices and employee resilience during COVID-19: evidence from hotels",

abstract = "One of the wretch effects of the COVID-19 pandemic was the laying off of millions of employees in the hotel industry due to travel restrictions and lockdowns. Such a scenario prompted star hotels to implement crisis-induced HR practices (CHRP) to run their hotels effectively. Our article exploits and investigates a model that recommends that psychological well-being (PWB) indirectly influences the CHRP-employee resilience (ER) relationship, the conditional indirect effect of servant leadership (SEL). Data were collected from 265 star-rated hotel employees in Accra and Kumasi, Ghana, who are the full-time frontline. The hypothesized linkages were assessed through PROCESS analysis. We find a significant indirect effect of CHRP on ER via PWB. Moreover, the conditional indirect effect of CHRP on ER via PWB is high at higher and mediums levels of SEL. Theoretical and practical implications are discussed further.",

keywords = "crisis management, employee resilience, human resource management, psychological well-being, servant leadership",

author = "{Asamoah Antwi}, Frank and Mensah, {Henry Kofi} and Mensah, {Philip Opoku} and {Delali Darke}, Isaac",

year = "2024",

month = apr,

day = "2",

doi = "10.1080/13032917.2023.2215244",

language = "English",

volume = "35",

pages = "374--388",

journal = "Anatolia",

issn = "1303-2917",

publisher = "Routledge",

number = "2",

}

TY - JOUR

T1 - Crisis-induced HR practices and employee resilience during COVID-19

T2 - evidence from hotels

AU - Asamoah Antwi, Frank

AU - Mensah, Henry Kofi

AU - Mensah, Philip Opoku

AU - Delali Darke, Isaac

PY - 2024/4/2

Y1 - 2024/4/2

N2 - One of the wretch effects of the COVID-19 pandemic was the laying off of millions of employees in the hotel industry due to travel restrictions and lockdowns. Such a scenario prompted star hotels to implement crisis-induced HR practices (CHRP) to run their hotels effectively. Our article exploits and investigates a model that recommends that psychological well-being (PWB) indirectly influences the CHRP-employee resilience (ER) relationship, the conditional indirect effect of servant leadership (SEL). Data were collected from 265 star-rated hotel employees in Accra and Kumasi, Ghana, who are the full-time frontline. The hypothesized linkages were assessed through PROCESS analysis. We find a significant indirect effect of CHRP on ER via PWB. Moreover, the conditional indirect effect of CHRP on ER via PWB is high at higher and mediums levels of SEL. Theoretical and practical implications are discussed further.

AB - One of the wretch effects of the COVID-19 pandemic was the laying off of millions of employees in the hotel industry due to travel restrictions and lockdowns. Such a scenario prompted star hotels to implement crisis-induced HR practices (CHRP) to run their hotels effectively. Our article exploits and investigates a model that recommends that psychological well-being (PWB) indirectly influences the CHRP-employee resilience (ER) relationship, the conditional indirect effect of servant leadership (SEL). Data were collected from 265 star-rated hotel employees in Accra and Kumasi, Ghana, who are the full-time frontline. The hypothesized linkages were assessed through PROCESS analysis. We find a significant indirect effect of CHRP on ER via PWB. Moreover, the conditional indirect effect of CHRP on ER via PWB is high at higher and mediums levels of SEL. Theoretical and practical implications are discussed further.

KW - crisis management

KW - employee resilience

KW - human resource management

KW - psychological well-being

KW - servant leadership

U2 - 10.1080/13032917.2023.2215244

DO - 10.1080/13032917.2023.2215244

M3 - Article

AN - SCOPUS:85159666532

SN - 1303-2917

VL - 35

SP - 374

EP - 388

JO - Anatolia

JF - Anatolia

IS - 2

ER -

Crisis-induced HR practices and employee resilience during COVID-19: evidence from hotels

Abstract

Keywords

UN SDGs

Access to Document

Fingerprint

Cite this