Covid-19: Contact/Call Centre Workers in Scotland

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This report analyses the responses of 510 contact centre workers in Scotland and the hazards they face from exposure to SARS-CoV-2 and the disease Covid19. Extensive evidence of serious dangers, including no or inadequate social distancing, face-to-face contact, hotdesking, problems with HVAC (Heating Ventilation and Air Conditioning) systems. The report combines primary evidence with a critical review of including an extensive literature consisting of reports, academic articles, practitioner and government guidance. It concludes with an extended discussion section exploring the implications, Finally, a recommendations' chapter identifies important steps that should be taken to ensure contact workers' safety.
Original languageEnglish
Place of PublicationGlasgow
Number of pages80
Publication statusPublished - 2 Jun 2020


  • call centre
  • contact centre
  • COVID-19
  • SARS-CoV-2
  • Scotland
  • indsutrial relations
  • employment relations
  • occupational health and safety
  • epidemiology;
  • trade unions
  • health and safety reps
  • Scottish Government


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