Covid-19 and Contact/Call Centre Workers: Working from Home (April-June 2020)

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Abstract

This report is based on findings deriving from a wider study of Covid-19 and Contact/Call Centre Workers in the UK. The research was supported, in the first instance, by the Scottish Trades Union Congress (STUC) and by national trade unions, including the Communication Workers Union (CWU), Unite the Union (Finance and Legal) and Transport and Salaried Staff Association (TSSA). The research centred on an on-line, self-completing survey distributed to contact/call centre workers across the UK, albeit with a prominent Scottish dimension. Support in disseminating the link-https://phil.onlinesurveys.ac.uk/covid19-call-centre-back-office-workers_savelives-was given also by Union of Shop, Distributive and Allied Workers (USDAW) and Public and Commercial Services Union (PCS) in Scotland. Others promoting the link were Regional TUCs in England and the key health and safety campaign, Hazards. Many individuals contributed by stressing the research’s importance and sharing the link.
Original languageEnglish
Place of PublicationGlasgow
Number of pages77
Publication statusPublished - 30 Sep 2020

Keywords

  • call centre
  • contact centre
  • Covid-19
  • pandemic
  • SARS-CoV-2
  • working from home
  • WFH
  • call centre workers
  • trade unions
  • industrial relations
  • health and safety

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