Abstract
We employ data from an original survey of citizens in the UK, France, Germany, Denmark, and the Czech Republic to examine correlates of citizen co-production of public services in three key policy areas: public safety, the environment, and health. The correlates of co-production we consider include demographic factors (age, gender, education, and employment status), community characteristics (urban, non-urban), performance perceptions (how good a job government is doing), government outreach (providing information and seeking consultation), and self-efficacy (how much of a difference citizens believe they can make). We also report on results from a series of focus groups on the topic of co-production held in each country. Our results suggest that women and elderly citizens generally engage more often in co-production and that self-efficacy-the belief that citizens can make a difference-is an especially important determinant across sectors. Interestingly, good outcome performance (in the sense of a safe neighborhood, a clean environment, and good health) seems to discourage co-production somewhat. Thus citizens' co-production appears to depend in part on awareness of a shortfall in public performance on outcomes. Our results also provide some evidence that co-production is enhanced when governments provide information or engage citizens in consultation. The specific determinants vary, however, not only by sector but across national contexts.
| Original language | English |
|---|---|
| Pages (from-to) | 85-112 |
| Number of pages | 28 |
| Journal | International Public Management Journal |
| Volume | 16 |
| Issue number | 1 |
| DOIs | |
| Publication status | E-pub ahead of print - 10 Jun 2013 |
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Keywords
- citizens
- public services
- public safety
- environment
- health
- co-production
Cite this
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Correlates of co-production : evidence from a five-nation survey of citizens. / Parrado, Salvador; Van Ryzin, Gregg G.; Bovaird, Tony; Löffler, Elke.
In: International Public Management Journal, Vol. 16, No. 1, 10.06.2013, p. 85-112.Research output: Contribution to journal › Article
TY - JOUR
T1 - Correlates of co-production
T2 - evidence from a five-nation survey of citizens
AU - Parrado, Salvador
AU - Van Ryzin, Gregg G.
AU - Bovaird, Tony
AU - Löffler, Elke
PY - 2013/6/10
Y1 - 2013/6/10
N2 - We employ data from an original survey of citizens in the UK, France, Germany, Denmark, and the Czech Republic to examine correlates of citizen co-production of public services in three key policy areas: public safety, the environment, and health. The correlates of co-production we consider include demographic factors (age, gender, education, and employment status), community characteristics (urban, non-urban), performance perceptions (how good a job government is doing), government outreach (providing information and seeking consultation), and self-efficacy (how much of a difference citizens believe they can make). We also report on results from a series of focus groups on the topic of co-production held in each country. Our results suggest that women and elderly citizens generally engage more often in co-production and that self-efficacy-the belief that citizens can make a difference-is an especially important determinant across sectors. Interestingly, good outcome performance (in the sense of a safe neighborhood, a clean environment, and good health) seems to discourage co-production somewhat. Thus citizens' co-production appears to depend in part on awareness of a shortfall in public performance on outcomes. Our results also provide some evidence that co-production is enhanced when governments provide information or engage citizens in consultation. The specific determinants vary, however, not only by sector but across national contexts.
AB - We employ data from an original survey of citizens in the UK, France, Germany, Denmark, and the Czech Republic to examine correlates of citizen co-production of public services in three key policy areas: public safety, the environment, and health. The correlates of co-production we consider include demographic factors (age, gender, education, and employment status), community characteristics (urban, non-urban), performance perceptions (how good a job government is doing), government outreach (providing information and seeking consultation), and self-efficacy (how much of a difference citizens believe they can make). We also report on results from a series of focus groups on the topic of co-production held in each country. Our results suggest that women and elderly citizens generally engage more often in co-production and that self-efficacy-the belief that citizens can make a difference-is an especially important determinant across sectors. Interestingly, good outcome performance (in the sense of a safe neighborhood, a clean environment, and good health) seems to discourage co-production somewhat. Thus citizens' co-production appears to depend in part on awareness of a shortfall in public performance on outcomes. Our results also provide some evidence that co-production is enhanced when governments provide information or engage citizens in consultation. The specific determinants vary, however, not only by sector but across national contexts.
KW - citizens
KW - public services
KW - public safety
KW - environment
KW - health
KW - co-production
UR - http://www.scopus.com/inward/record.url?scp=84879156743&partnerID=8YFLogxK
U2 - 10.1080/10967494.2013.796260
DO - 10.1080/10967494.2013.796260
M3 - Article
VL - 16
SP - 85
EP - 112
IS - 1
ER -