Co‐production as a route to employability: lessons from services with lone parents

Colin Lindsay, Sarah Pearson, Elaine Batty, Anne Marie Cullen, Will Eadson

Research output: Contribution to journalArticle

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Abstract

Policy‐makers claim to support personalized approaches to improving the employability of disadvantaged groups. Yet, in liberal welfare states, mainstream activation programmes targeting these groups often deliver standardized, low‐quality services. Such failures may be related to a governance and management regime that uses tightly defined contracting and performance targets to incentivize (mainly for‐profit) service providers to move people into any job as quickly as possible. This article draws on evidence from third sector/public sector‐led services in Scotland to discuss an alternative approach. These services co‐produced personalized support in partnership with disadvantaged service users (in this case vulnerable lone parents). We suggest that, in this case, street‐level co‐production and personalization were facilitated by co‐governance and co‐management in the design and organization of provision. We conclude by identifying lessons for future employability services.
Original languageEnglish
Pages (from-to)318-332
Number of pages15
JournalPublic Administration
Volume96
Issue number2
Early online date27 Apr 2018
DOIs
Publication statusPublished - 30 Jun 2018

Keywords

  • employability
  • active labour market policy
  • co-production
  • childcare
  • public policy
  • unemployment

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