Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres

P. Taylor, P.M. Bain

Research output: Chapter in Book/Report/Conference proceedingChapter

19 Citations (Scopus)

Abstract

This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.
LanguageEnglish
Title of host publicationRe-Organizing Service Work: Call Centres in Germany and Britain
Pages42-63
Number of pages21
Publication statusPublished - 2002

Fingerprint

employment relationship
call center
consolidation
service work

Keywords

  • call centres
  • employment
  • human resource management
  • organisations

Cite this

Taylor, P., & Bain, P. M. (2002). Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In Re-Organizing Service Work: Call Centres in Germany and Britain (pp. 42-63)
Taylor, P. ; Bain, P.M. / Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. Re-Organizing Service Work: Call Centres in Germany and Britain. 2002. pp. 42-63
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Taylor, P & Bain, PM 2002, Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. in Re-Organizing Service Work: Call Centres in Germany and Britain. pp. 42-63.

Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. / Taylor, P.; Bain, P.M.

Re-Organizing Service Work: Call Centres in Germany and Britain. 2002. p. 42-63.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Taylor P, Bain PM. Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In Re-Organizing Service Work: Call Centres in Germany and Britain. 2002. p. 42-63