Abstract
This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.
| Original language | English |
|---|---|
| Title of host publication | Re-Organizing Service Work: Call Centres in Germany and Britain |
| Pages | 42-63 |
| Number of pages | 21 |
| Publication status | Published - 2002 |
Keywords
- call centres
- employment
- human resource management
- organisations