Conceptualizing agent-human interactions during the conversational search process

Research output: Contribution to conferencePaper

Abstract

The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.

Workshop

WorkshopThe Second International Workshop on Conversational Approaches to Information Retrieval
Abbreviated titleCAIR
CountryUnited States
CityAnn Arbor
Period12/07/1812/07/18

Keywords

  • conversational search
  • Information retrieval
  • agent-human interaction

Cite this

Azzopardi, L., Dubiel, M., Halvey, M., & Dalton, J. (2018). Conceptualizing agent-human interactions during the conversational search process. Paper presented at The Second International Workshop on Conversational Approaches to Information Retrieval, Ann Arbor, United States.
Azzopardi, Leif ; Dubiel, Mateusz ; Halvey, Martin ; Dalton, Jeffery. / Conceptualizing agent-human interactions during the conversational search process. Paper presented at The Second International Workshop on Conversational Approaches to Information Retrieval, Ann Arbor, United States.8 p.
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title = "Conceptualizing agent-human interactions during the conversational search process",
abstract = "The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.",
keywords = "conversational search, Information retrieval, agent-human interaction",
author = "Leif Azzopardi and Mateusz Dubiel and Martin Halvey and Jeffery Dalton",
year = "2018",
month = "7",
day = "12",
language = "English",
note = "The Second International Workshop on Conversational Approaches to Information Retrieval, CAIR ; Conference date: 12-07-2018 Through 12-07-2018",

}

Azzopardi, L, Dubiel, M, Halvey, M & Dalton, J 2018, 'Conceptualizing agent-human interactions during the conversational search process' Paper presented at The Second International Workshop on Conversational Approaches to Information Retrieval, Ann Arbor, United States, 12/07/18 - 12/07/18, .

Conceptualizing agent-human interactions during the conversational search process. / Azzopardi, Leif; Dubiel, Mateusz; Halvey, Martin; Dalton, Jeffery.

2018. Paper presented at The Second International Workshop on Conversational Approaches to Information Retrieval, Ann Arbor, United States.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Conceptualizing agent-human interactions during the conversational search process

AU - Azzopardi,Leif

AU - Dubiel,Mateusz

AU - Halvey,Martin

AU - Dalton,Jeffery

PY - 2018/7/12

Y1 - 2018/7/12

N2 - The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.

AB - The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.

KW - conversational search

KW - Information retrieval

KW - agent-human interaction

UR - https://sites.google.com/view/cair-ws/cair-2018

M3 - Paper

ER -

Azzopardi L, Dubiel M, Halvey M, Dalton J. Conceptualizing agent-human interactions during the conversational search process. 2018. Paper presented at The Second International Workshop on Conversational Approaches to Information Retrieval, Ann Arbor, United States.