Complaint handling in the B2B sector

H. Evanschitzky; C. Brock; P. Kenning; M. Blut

Complaint handling in the B2B sector

H. Evanschitzky, C. Brock, P. Kenning, M. Blut

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Research output: Contribution to conference › Paper › peer-review

Abstract

This paper describes complaint handling in the B2B sector.

Original language	English
Publication status	Published - 2008
Event	2008 AMA Winter Educators' Conference - Austin, United States Duration: 15 Feb 2008 → 18 Feb 2008 https://archive.ama.org/archive/Community/ARC/Pages/Connections/Conferences/Proceedings.aspx

Conference

Conference	2008 AMA Winter Educators' Conference
Country/Territory	United States
City	Austin
Period	15/02/08 → 18/02/08
Internet address	https://archive.ama.org/archive/Community/ARC/Pages/Connections/Conferences/Proceedings.aspx

Keywords

complaint
handling
B2B
sector
ama
austin
2008
conference

Cite this

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title = "Complaint handling in the B2B sector",

abstract = "This paper describes complaint handling in the B2B sector.",

keywords = "complaint, handling, B2B, sector, ama, austin, 2008, conference",

author = "H. Evanschitzky and C. Brock and P. Kenning and M. Blut",

note = "AHR. Article published in German in DBW journal.; 2008 AMA Winter Educators' Conference ; Conference date: 15-02-2008 Through 18-02-2008",

year = "2008",

language = "English",

url = "https://archive.ama.org/archive/Community/ARC/Pages/Connections/Conferences/Proceedings.aspx",

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TY - CONF

T1 - Complaint handling in the B2B sector

AU - Evanschitzky, H.

AU - Brock, C.

AU - Kenning, P.

AU - Blut, M.

N1 - AHR. Article published in German in DBW journal.

PY - 2008

Y1 - 2008

N2 - This paper describes complaint handling in the B2B sector.

AB - This paper describes complaint handling in the B2B sector.

KW - complaint

KW - handling

KW - B2B

KW - sector

KW - ama

KW - austin

KW - 2008

KW - conference

UR - http://www.dbwnet.de/

M3 - Paper

T2 - 2008 AMA Winter Educators' Conference

Y2 - 15 February 2008 through 18 February 2008

ER -

Complaint handling in the B2B sector

Abstract

Conference

Keywords

Other files and links

Cite this