Complaint handling in the B2B sector

H. Evanschitzky, C. Brock, P. Kenning, M. Blut

Research output: Contribution to conferencePaper

Abstract

This paper describes complaint handling in the B2B sector.

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Complaint handling

Keywords

  • complaint
  • handling
  • B2B
  • sector
  • ama
  • austin
  • 2008
  • conference

Cite this

Evanschitzky, H., Brock, C., Kenning, P., & Blut, M. (2008). Complaint handling in the B2B sector. Paper presented at 2008 AMA Winter Educators' Conference, Austin, United States.
Evanschitzky, H. ; Brock, C. ; Kenning, P. ; Blut, M. / Complaint handling in the B2B sector. Paper presented at 2008 AMA Winter Educators' Conference, Austin, United States.
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title = "Complaint handling in the B2B sector",
abstract = "This paper describes complaint handling in the B2B sector.",
keywords = "complaint, handling, B2B, sector, ama, austin, 2008, conference",
author = "H. Evanschitzky and C. Brock and P. Kenning and M. Blut",
note = "AHR. Article published in German in DBW journal.; 2008 AMA Winter Educators' Conference ; Conference date: 15-02-2008 Through 18-02-2008",
year = "2008",
language = "English",
url = "https://archive.ama.org/archive/Community/ARC/Pages/Connections/Conferences/Proceedings.aspx",

}

Evanschitzky, H, Brock, C, Kenning, P & Blut, M 2008, 'Complaint handling in the B2B sector' Paper presented at 2008 AMA Winter Educators' Conference, Austin, United States, 15/02/08 - 18/02/08, .

Complaint handling in the B2B sector. / Evanschitzky, H.; Brock, C.; Kenning, P.; Blut, M.

2008. Paper presented at 2008 AMA Winter Educators' Conference, Austin, United States.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Complaint handling in the B2B sector

AU - Evanschitzky, H.

AU - Brock, C.

AU - Kenning, P.

AU - Blut, M.

N1 - AHR. Article published in German in DBW journal.

PY - 2008

Y1 - 2008

N2 - This paper describes complaint handling in the B2B sector.

AB - This paper describes complaint handling in the B2B sector.

KW - complaint

KW - handling

KW - B2B

KW - sector

KW - ama

KW - austin

KW - 2008

KW - conference

UR - http://www.intranet.sbs.strath.ac.uk/profile/?19427:heinerevanschitzky

UR - http://www.dbwnet.de/

M3 - Paper

ER -

Evanschitzky H, Brock C, Kenning P, Blut M. Complaint handling in the B2B sector. 2008. Paper presented at 2008 AMA Winter Educators' Conference, Austin, United States.