Communication is essential for patient care

J. A. Cleland, M. C. Watson

Research output: Contribution to journalLetterpeer-review


The importance of good communication skills was discussed by Steel and McCooey in your theme issue on concordance. Good communication is fundamental to effective patient care and improves patient and health care professional satisfaction. Conversely, poor communication leads to dissatisfaction and complaints.

As pharmacists’ roles develop in terms of medication review, chronic disease management and supplementary prescribing, the ability to communicate effectively with patients, customers and other health care professionals is imperative. Indeed, in recognition of this, the supplementary prescribing course at the Robert Gordon University in Aberdeen comprises a substantial communication skills component, which was informed by medical teaching and learning, literature and experience.
Original languageEnglish
Pages (from-to)710-710
Number of pages1
JournalPharmaceutical Journal
Issue number7276
Publication statusPublished - 22 Nov 2003


  • communication
  • patient care
  • community pharmacy services


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