Communication is essential for patient care

J. A. Cleland, M. C. Watson

Research output: Contribution to journalLetter

Abstract

The importance of good communication skills was discussed by Steel and McCooey in your theme issue on concordance. Good communication is fundamental to effective patient care and improves patient and health care professional satisfaction. Conversely, poor communication leads to dissatisfaction and complaints.

As pharmacists’ roles develop in terms of medication review, chronic disease management and supplementary prescribing, the ability to communicate effectively with patients, customers and other health care professionals is imperative. Indeed, in recognition of this, the supplementary prescribing course at the Robert Gordon University in Aberdeen comprises a substantial communication skills component, which was informed by medical teaching and learning, literature and experience.
Original languageEnglish
Pages (from-to)710-710
Number of pages1
JournalPharmaceutical Journal
Volume271
Issue number7276
Publication statusPublished - 22 Nov 2003

Fingerprint

Patient Care
Communication
Delivery of Health Care
Aptitude
Steel
Disease Management
Pharmacists
Teaching
Chronic Disease
Learning

Keywords

  • communication
  • patient care
  • community pharmacy services

Cite this

Cleland, J. A. ; Watson, M. C. / Communication is essential for patient care. In: Pharmaceutical Journal. 2003 ; Vol. 271, No. 7276. pp. 710-710.
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Cleland, JA & Watson, MC 2003, 'Communication is essential for patient care', Pharmaceutical Journal, vol. 271, no. 7276, pp. 710-710.

Communication is essential for patient care. / Cleland, J. A.; Watson, M. C.

In: Pharmaceutical Journal, Vol. 271, No. 7276, 22.11.2003, p. 710-710.

Research output: Contribution to journalLetter

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