Providing information to students on the impact of their feedback is a crucial part of using institution-wide surveys such as the National Student Survey. The most common approach is to provide information about concrete changes made to course provision in explicit response to requests or complaints discerned in student feedback. Whilst that method is clear and direct, it is arguably unsuitable for those institutions who wish to promote the idea that students are partners in an educational process, rather than consumers of an educational product. For those institutions, new approaches are needed. This chapter suggests that Arnstein’s ladder of participation may offer a suitable alternative, by helping institutions to create and communicate an interconnected set of opportunities for students to be involved in decision-making at a number of different levels.
|Title of host publication||Enhancing Student Feedback and Improvement Systems in Tertiary Education|
|Editors||Mahsood Shah, Chenicheri Sid Nair|
|Place of Publication||Abu Dhabi, United Arab Emirates|
|Number of pages||14|
|Publication status||Published - 30 Jun 2013|
|Name||CAA Quality Series|
|Publisher||Commission for Academic Accreditation|
- national student survey
- student feedback
- student engagement
Buckley, A. (2013). Closing the feedback loop: tensions and challenges. In M. Shah, & C. Sid Nair (Eds.), Enhancing Student Feedback and Improvement Systems in Tertiary Education (pp. 85-99). (CAA Quality Series; No. 5). Abu Dhabi, United Arab Emirates.