Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas

Adam Sales, Morag McDermont, Nicole Busby, Emily Rose, Eleanor Kirk

Research output: Book/ReportOther report

Abstract

The Advice, Conciliation and Arbitration Service (Acas) provides free and impartial information and advice to employers and workers on all aspects of workplace relations and employment law. It also provides an individual conciliation service aimed at helping both parties to an employment dispute reach a mutually acceptable solution without having to seek recourse to an Employment Tribunal. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas across a range of different services. The data presented was drawn from six research sites: three CABx in Scotland and three in England. Study participants comprise 134 workers, of whom 67 reported some interaction with Acas, as well as at least one adviser from each CAB bureau.
LanguageEnglish
Place of PublicationBristol
Commissioning bodyEuropean Research Council
Number of pages12
Publication statusPublished - 30 Apr 2015

Fingerprint

citizen
workplace
employment law
worker
arbitration
recourse
interaction
employer
experience

Keywords

  • CAB
  • Citizens Advice Bureaux
  • advice
  • conciliation
  • arbitration service

Cite this

Sales, Adam ; McDermont, Morag ; Busby, Nicole ; Rose, Emily ; Kirk, Eleanor. / Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas. Bristol, 2015. 12 p.
@book{04d6f225046e46b2ba43593716b613d3,
title = "Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas",
abstract = "The Advice, Conciliation and Arbitration Service (Acas) provides free and impartial information and advice to employers and workers on all aspects of workplace relations and employment law. It also provides an individual conciliation service aimed at helping both parties to an employment dispute reach a mutually acceptable solution without having to seek recourse to an Employment Tribunal. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas across a range of different services. The data presented was drawn from six research sites: three CABx in Scotland and three in England. Study participants comprise 134 workers, of whom 67 reported some interaction with Acas, as well as at least one adviser from each CAB bureau.",
keywords = "CAB, Citizens Advice Bureaux, advice, conciliation, arbitration service",
author = "Adam Sales and Morag McDermont and Nicole Busby and Emily Rose and Eleanor Kirk",
year = "2015",
month = "4",
day = "30",
language = "English",

}

Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas. / Sales, Adam; McDermont, Morag; Busby, Nicole; Rose, Emily; Kirk, Eleanor.

Bristol, 2015. 12 p.

Research output: Book/ReportOther report

TY - BOOK

T1 - Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas

AU - Sales, Adam

AU - McDermont, Morag

AU - Busby, Nicole

AU - Rose, Emily

AU - Kirk, Eleanor

PY - 2015/4/30

Y1 - 2015/4/30

N2 - The Advice, Conciliation and Arbitration Service (Acas) provides free and impartial information and advice to employers and workers on all aspects of workplace relations and employment law. It also provides an individual conciliation service aimed at helping both parties to an employment dispute reach a mutually acceptable solution without having to seek recourse to an Employment Tribunal. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas across a range of different services. The data presented was drawn from six research sites: three CABx in Scotland and three in England. Study participants comprise 134 workers, of whom 67 reported some interaction with Acas, as well as at least one adviser from each CAB bureau.

AB - The Advice, Conciliation and Arbitration Service (Acas) provides free and impartial information and advice to employers and workers on all aspects of workplace relations and employment law. It also provides an individual conciliation service aimed at helping both parties to an employment dispute reach a mutually acceptable solution without having to seek recourse to an Employment Tribunal. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas across a range of different services. The data presented was drawn from six research sites: three CABx in Scotland and three in England. Study participants comprise 134 workers, of whom 67 reported some interaction with Acas, as well as at least one adviser from each CAB bureau.

KW - CAB

KW - Citizens Advice Bureaux

KW - advice

KW - conciliation

KW - arbitration service

UR - http://www.bristol.ac.uk/media-library/sites/law/documents/ACAS%20CAB%20Report_Final%20%281%29.pdf

M3 - Other report

BT - Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas

CY - Bristol

ER -