Changing faces: nurses as emotional jugglers

S.C. Bolton

    Research output: Contribution to journalArticle

    129 Citations (Scopus)

    Abstract

    Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approach to recognising a nurse's ability to present many 'faces'. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.
    LanguageEnglish
    Pages85-100
    Number of pages15
    JournalSociology of Health and Illness
    Volume23
    Issue number1
    DOIs
    Publication statusPublished - 2001

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    nurse
    Nurses
    Aptitude
    Emotions
    Nursing
    nursing
    emotion
    Public Sector
    National Health Programs
    ability
    Occupations
    structural change
    public sector
    health service
    occupation
    health care
    Delivery of Health Care
    Group

    Keywords

    • Goffman
    • nurses
    • national health service
    • face-work
    • emotion-work

    Cite this

    Bolton, S.C. / Changing faces: nurses as emotional jugglers. In: Sociology of Health and Illness. 2001 ; Vol. 23, No. 1. pp. 85-100.
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    Changing faces: nurses as emotional jugglers. / Bolton, S.C.

    In: Sociology of Health and Illness, Vol. 23, No. 1, 2001, p. 85-100.

    Research output: Contribution to journalArticle

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