Changes and sentiment: a longitudinal e-mail analysis of a large design project

S. A. Piccolo, J. Wilberg, U. Lindemann, A. Maier

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

5 Citations (Scopus)
12 Downloads (Pure)


Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.
Original languageEnglish
Title of host publicationDS 92
Subtitle of host publicationProceedings of the Design 2018 15th International Design Conference
EditorsD. Marjanović, M. Štorga, S. Škec, N. Bojčetić, N. Pavković
Place of PublicationGlasgow
Number of pages12
Publication statusPublished - 24 May 2018
Event15th International Design Conference (Design 2018) - Hotel Dubrovnik Palace, Dubrovnik, Croatia
Duration: 21 May 201824 May 2018
Conference number: 15

Publication series

PublisherThe Design Society
ISSN (Print)1847-9073


Conference15th International Design Conference (Design 2018)
Abbreviated titleDesign 2018
Internet address


  • design processes
  • process analysis
  • data mining
  • changes
  • sentiment


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