Changes and sentiment: a longitudinal e-mail analysis of a large design project

S. A. Piccolo; J. Wilberg; U. Lindemann; A. Maier

doi:10.21278/idc.2018.0283

Changes and sentiment: a longitudinal e-mail analysis of a large design project

S. A. Piccolo, J. Wilberg, U. Lindemann, A. Maier

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution book

5 Citations (Scopus)

1 Downloads (Pure)

Abstract

Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.

Original language	English
Title of host publication	DS 92
Subtitle of host publication	Proceedings of the Design 2018 15th International Design Conference
Editors	D. Marjanović, M. Štorga, S. Škec, N. Bojčetić, N. Pavković
Place of Publication	Glasgow
Pages	869-880
Number of pages	12
DOIs	https://doi.org/10.21278/idc.2018.0283
Publication status	Published - 24 May 2018
Event	15th International Design Conference (Design 2018) - Hotel Dubrovnik Palace, Dubrovnik, Croatia Duration: 21 May 2018 → 24 May 2018 Conference number: 15 http://www.designconference.org/

Publication series

Name	Design
Publisher	The Design Society
ISSN (Print)	1847-9073

Conference

Conference	15th International Design Conference (Design 2018)
Abbreviated title	Design 2018
Country/Territory	Croatia
City	Dubrovnik
Period	21/05/18 → 24/05/18
Internet address	http://www.designconference.org/

Keywords

design processes
process analysis
data mining
changes
sentiment

Access to Document

10.21278/idc.2018.0283

Piccolo-etal-IDC-2018-Changes-and-sentiment-a-longitudinal-e-mail-analysisFinal published version, 984 KB

Cite this

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title = "Changes and sentiment: a longitudinal e-mail analysis of a large design project",

abstract = "Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify {"}change language{"} in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.",

keywords = "design processes, process analysis, data mining, changes, sentiment",

author = "Piccolo, {S. A.} and J. Wilberg and U. Lindemann and A. Maier",

year = "2018",

month = may,

day = "24",

doi = "10.21278/idc.2018.0283",

language = "English",

isbn = "9789537738594",

series = "Design",

publisher = "The Design Society",

pages = "869--880",

editor = "D. Marjanovi{\'c} and M. {\v S}torga and {\v S}kec, {S. } and N. Boj{\v c}eti{\'c} and N. Pavkovi{\'c}",

booktitle = "DS 92",

note = "15th International Design Conference (Design 2018), Design 2018 ; Conference date: 21-05-2018 Through 24-05-2018",

url = "http://www.designconference.org/",

}

Piccolo, SA, Wilberg, J, Lindemann, U & Maier, A 2018, Changes and sentiment: a longitudinal e-mail analysis of a large design project. in D Marjanović, M Štorga, S Škec, N Bojčetić & N Pavković (eds), DS 92: Proceedings of the Design 2018 15th International Design Conference. Design, Glasgow, pp. 869-880, 15th International Design Conference (Design 2018), Dubrovnik, Croatia, 21/05/18. https://doi.org/10.21278/idc.2018.0283

Changes and sentiment : a longitudinal e-mail analysis of a large design project. / Piccolo, S. A.; Wilberg, J.; Lindemann, U. et al.

DS 92: Proceedings of the Design 2018 15th International Design Conference. ed. / D. Marjanović; M. Štorga; S. Škec; N. Bojčetić; N. Pavković. Glasgow, 2018. p. 869-880 (Design).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution book

TY - GEN

T1 - Changes and sentiment

T2 - 15th International Design Conference (Design 2018)

AU - Piccolo, S. A.

AU - Wilberg, J.

AU - Lindemann, U.

AU - Maier, A.

N1 - Conference code: 15

PY - 2018/5/24

Y1 - 2018/5/24

N2 - Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.

AB - Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify "change language" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.

KW - design processes

KW - process analysis

KW - data mining

KW - changes

KW - sentiment

U2 - 10.21278/idc.2018.0283

DO - 10.21278/idc.2018.0283

M3 - Conference contribution book

SN - 9789537738594

T3 - Design

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EP - 880

BT - DS 92

A2 - Marjanović, D.

A2 - Štorga, M.

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CY - Glasgow

Y2 - 21 May 2018 through 24 May 2018

ER -

Changes and sentiment: a longitudinal e-mail analysis of a large design project

Abstract

Publication series

Conference

Keywords

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Cite this