TY - GEN
T1 - Challenges and opportunities in transforming laser system industry to deliver integrated product and service offers
AU - Vasantha, Gokula
AU - Roy, Rajkumar
AU - Corney, Jonathan
PY - 2014
Y1 - 2014
N2 - Laser system industry is a complex network entity that includes laser component manufacturer, laser manufacturer, system integrator, laser job shop, laser process developer and end product manufacturer. Currently this market segment is predominately product-centric in which the common business model is to sell laser systems with two years warranty. However increasing competition within this segment is forcing some stakeholders to go further than the existing business model, and aim to build long-standing relationship between others. In this paper, the current structure and level of servitization in laser industries, the implications of higher levels of servitization for the various stakeholders of the industry, and the opportunities to develop and deliver higher levels of servitization are discussed. Analyses of semi-structured interviews with managers of laser system manufacturer and laser job shops reveal that any servitized solutions would primarily require the transfer of capabilities between various stakeholders.
AB - Laser system industry is a complex network entity that includes laser component manufacturer, laser manufacturer, system integrator, laser job shop, laser process developer and end product manufacturer. Currently this market segment is predominately product-centric in which the common business model is to sell laser systems with two years warranty. However increasing competition within this segment is forcing some stakeholders to go further than the existing business model, and aim to build long-standing relationship between others. In this paper, the current structure and level of servitization in laser industries, the implications of higher levels of servitization for the various stakeholders of the industry, and the opportunities to develop and deliver higher levels of servitization are discussed. Analyses of semi-structured interviews with managers of laser system manufacturer and laser job shops reveal that any servitized solutions would primarily require the transfer of capabilities between various stakeholders.
KW - laser system
KW - product-service system
KW - servitisation
KW - stakeholders
UR - https://www.scopus.com/pages/publications/84910642686
U2 - 10.1007/978-3-662-44745-1_12
DO - 10.1007/978-3-662-44745-1_12
M3 - Conference contribution book
AN - SCOPUS:84910642686
SN - 9783662447444
VL - 434
T3 - IFIP Advances in Information and Communication Technology
SP - 127
EP - 134
BT - Collaborative Systems for Smart Networked Environments
A2 - Camarinha-Matos, Luis M.
A2 - Afsarmanesh, Hamideh
PB - Springer
CY - London
T2 - 15th IFIP WG 5.5Working Conference on Virtual Enterprises, PRO-VE 2014
Y2 - 6 October 2014 through 8 October 2014
ER -