Call centre organising in adversity: from Excell to Vertex

P. Taylor; P.M. Bain; Gregor Gall

Call centre organising in adversity: from Excell to Vertex

P. Taylor, P.M. Bain, Gregor Gall (Editor)

Work, Employment And Organisation

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

After many years of indifferent decline, trade union membership is now being revitalised. Strategies known as union organizing are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much needed evaluation of these rebuilding strategies. This chapter examines how the CWU pursued a partnership agreement with the new outsourcing employer, Vertex, and it was October 2002 before the 1,000-strong workforce in their Glasgow and Birmingham call centers received the opportunity to vote (overwhelmingly) for representation by the CWU.

Original language	English
Title of host publication	Union Organizing: Campaigning for Trade Union Recognition
Publication status	Published - 2003

Publication series

Name	Routledge Studies in Employment Relations
Publisher	Routledge

Keywords

organisational analysis
trade unions
human resource management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

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KW - human resource management

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Call centre organising in adversity: from Excell to Vertex

Abstract

Publication series

Keywords

UN SDGs

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Cite this