Call centre organising in adversity: from Excell to Vertex

P. Taylor, P.M. Bain, Gregor Gall (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

After many years of indifferent decline, trade union membership is now being revitalised. Strategies known as union organizing are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much needed evaluation of these rebuilding strategies. This chapter examines how the CWU pursued a partnership agreement with the new outsourcing employer, Vertex, and it was October 2002 before the 1,000-strong workforce in their Glasgow and Birmingham call centers received the opportunity to vote (overwhelmingly) for representation by the CWU.
LanguageEnglish
Title of host publicationUnion Organizing: Campaigning for Trade Union Recognition
Publication statusPublished - 2003

Publication series

NameRoutledge Studies in Employment Relations
PublisherRoutledge

Fingerprint

call center
trade union
outsourcing
voter
employer
evaluation

Keywords

  • organisational analysis
  • trade unions
  • human resource management

Cite this

Taylor, P., Bain, P. M., & Gall, G. (Ed.) (2003). Call centre organising in adversity: from Excell to Vertex. In Union Organizing: Campaigning for Trade Union Recognition (Routledge Studies in Employment Relations).
Taylor, P. ; Bain, P.M. ; Gall, Gregor (Editor). / Call centre organising in adversity: from Excell to Vertex. Union Organizing: Campaigning for Trade Union Recognition. 2003. (Routledge Studies in Employment Relations).
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Taylor, P, Bain, PM & Gall, G (ed.) 2003, Call centre organising in adversity: from Excell to Vertex. in Union Organizing: Campaigning for Trade Union Recognition. Routledge Studies in Employment Relations.

Call centre organising in adversity: from Excell to Vertex. / Taylor, P.; Bain, P.M.; Gall, Gregor (Editor).

Union Organizing: Campaigning for Trade Union Recognition. 2003. (Routledge Studies in Employment Relations).

Research output: Chapter in Book/Report/Conference proceedingChapter

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Taylor P, Bain PM, Gall G, (ed.). Call centre organising in adversity: from Excell to Vertex. In Union Organizing: Campaigning for Trade Union Recognition. 2003. (Routledge Studies in Employment Relations).