Call centre organising in adversity: from Excell to Vertex

P. Taylor, P.M. Bain, Gregor Gall (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter


After many years of indifferent decline, trade union membership is now being revitalised. Strategies known as union organizing are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much needed evaluation of these rebuilding strategies. This chapter examines how the CWU pursued a partnership agreement with the new outsourcing employer, Vertex, and it was October 2002 before the 1,000-strong workforce in their Glasgow and Birmingham call centers received the opportunity to vote (overwhelmingly) for representation by the CWU.
Original languageEnglish
Title of host publicationUnion Organizing: Campaigning for Trade Union Recognition
Publication statusPublished - 2003

Publication series

NameRoutledge Studies in Employment Relations


  • organisational analysis
  • trade unions
  • human resource management


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