TY - JOUR
T1 - Call centre offshoring to India: the revenge of history?
AU - Taylor, P.
AU - Bain, P.M.
PY - 2004
Y1 - 2004
N2 - It is now widely acknowledged that the spectacular growth of call centres, since the early 1990s, represents one of the most significant developments in the changing structure of service employment in North America, Western Europe, and Australasia. Transformations in the processes and loci of customer servicing, which the call centre engenders have largely, but not exclusively (Holtgrewe, Kerst and Shire 2002), occurred in the developed, English-speaking world.
AB - It is now widely acknowledged that the spectacular growth of call centres, since the early 1990s, represents one of the most significant developments in the changing structure of service employment in North America, Western Europe, and Australasia. Transformations in the processes and loci of customer servicing, which the call centre engenders have largely, but not exclusively (Holtgrewe, Kerst and Shire 2002), occurred in the developed, English-speaking world.
KW - call centres
KW - india
KW - human resource management
KW - service industries
UR - http://www.rmit.edu.au/browse/Our%20Organisation%2FDesign%20and%20Social%20Context%2FSchools%2FSchool%20of%20Global%20Studies,%20Social%20Science%20and%20Planning%2FCentres%2FCentre%20for%20Applied%20Social%20Research%2FLabour%20and%20Industry/
M3 - Article
SN - 1030-1763
VL - 14
SP - 15
EP - 38
JO - Labour and Industry
JF - Labour and Industry
IS - 3
ER -