Business process definition: a bottom-up approach

Umit Bititci, David Muir

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

In recent years there has been considerable focus on business processes which has created a debate on their definition. One school of thought believes that a standard set of business processes can be applied fairly universally to most businesses; others believe that business processes are individual and specific to organizations. Reviews this debate and presents a view based on a technique developed to define business processes using a bottom-up approach. This technique focuses first on the business activities and goes on to quantify the relationships between business activities. The hypothesis behind the work described is that the closely coupled activities could be grouped together to form a natural business process. Describes the technique developed for bottom-up identification of business processes in some detail and presents a case study which has been designed as a controlled experiment.
LanguageEnglish
Pages365 - 374
Number of pages10
JournalInternational Journal of Operations and Production Management
Volume17
Issue number4
DOIs
Publication statusPublished - 1997

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Industry
Bottom-up
Business process
Business activity
Experiments
Schools of thought
Experiment

Keywords

  • business process analysis
  • business processes

Cite this

Bititci, Umit ; Muir, David. / Business process definition : a bottom-up approach. In: International Journal of Operations and Production Management. 1997 ; Vol. 17, No. 4. pp. 365 - 374.
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Business process definition : a bottom-up approach. / Bititci, Umit; Muir, David.

In: International Journal of Operations and Production Management, Vol. 17, No. 4, 1997, p. 365 - 374.

Research output: Contribution to journalArticle

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T2 - International Journal of Operations and Production Management

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