Bureaucracy at work: misunderstanding and mixed blessings

P. Thompson, Paul du Gay (Editor)

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)


Bureaucracy is often used as short-hand for the dysfunctions of organizations. Its reform or abolition is continually demanded or promised. This book highlights the positive attributes of bureaucracy and shows why bureaucratic organization should be valued, both by those engaged in business and commerce, and those responsible for running states and delivering public services.
Original languageEnglish
Title of host publicationThe Values of Bureaucracy
Number of pages25
Publication statusPublished - 2005


  • organisations
  • bureaucracy
  • management
  • human resource management
  • public services


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