Broadening the focus of public service consumerism

Martin Powell; Ian Greener; Isabelle Szmigin; Shane Doheny; Nick Mills

doi:10.1080/14719030903286615

Broadening the focus of public service consumerism

Martin Powell^*, Ian Greener, Isabelle Szmigin, Shane Doheny, Nick Mills

^*Corresponding author for this work

Social Policy

Research output: Contribution to journal › Article › peer-review

33 Citations (Scopus)

Abstract

The figure of the consumer has been central to the UK New Labour government's approach to reforming public services. However, this article is critical of the narrow debate of the Government and its critics around the consumer as chooser. It aims to broaden the debate by drawing attention to relatively neglected historical, geographical and conceptual material on consumerism in order to present a wider view of the consumer of public services.

Original language	English
Pages (from-to)	323-339
Number of pages	17
Journal	Public Management Review
Volume	12
Issue number	3
DOIs	https://doi.org/10.1080/14719030903286615
Publication status	Published - May 2010

Keywords

choice
consumer
public services
typology

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10.1080/14719030903286615

Cite this

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Broadening the focus of public service consumerism

Abstract

Keywords

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