Broadening the focus of public service consumerism

Martin Powell, Ian Greener, Isabelle Szmigin, Shane Doheny, Nick Mills

    Research output: Contribution to journalArticle

    22 Citations (Scopus)

    Abstract

    The figure of the consumer has been central to the UK New Labour government's approach to reforming public services. However, this article is critical of the narrow debate of the Government and its critics around the consumer as chooser. It aims to broaden the debate by drawing attention to relatively neglected historical, geographical and conceptual material on consumerism in order to present a wider view of the consumer of public services.

    Original languageEnglish
    Pages (from-to)323-339
    Number of pages17
    JournalPublic Management Review
    Volume12
    Issue number3
    DOIs
    Publication statusPublished - May 2010

    Keywords

    • choice
    • consumer
    • public services
    • typology

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