Blending the real world and the virtual world: exploring the role of flow in augmented reality experiences

Jennifer Brannon Barhorst, Graeme McLean, Esta Shah, Rhonda Mack

Research output: Contribution to journalArticlepeer-review

Abstract

This study examines the ‘sweet spot’ of augmented reality (AR) through the lens of flow theory and has two primary objectives. First, the study seeks to determine whether investment in AR technologies is warranted by exploring flow in both an AR and a traditional shopping context. Second, the study examines the unique capabilities of AR to facilitate an enhanced state of flow and its positive influence across several consumer outcomes. To achieve these objectives, a commercially available AR app was utilized to conduct an online, between-subjects experiment with 500 participants. Partial least squares structural equation modeling was used to analyze the predictor variables of consumer flow, as well as the impact of flow across several consumer outcomes. Managerial and practical conclusions for marketers and designers are provided to support the creation and execution of AR technology within consumer contexts.
Original languageEnglish
Pages (from-to)423-436
Number of pages14
JournalJournal of Business Research
Volume122
Early online date21 Sep 2020
DOIs
Publication statusE-pub ahead of print - 21 Sep 2020

Keywords

  • augmented reality
  • AR
  • customer satisfaction
  • flow theory
  • experiential marketing

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