Abstract Turning rhetoric into reality and fully embracing the principles and practice of the Care Act 2014 in innovative, citizen-focused and creative ways has been a journey constructively embraced in Birmingham over the last two years. This has been a journey with critical learning points which incorporate theoretical reflection, managerial and practitioner innovation and an emphasis on citizen-focused co-production. This article considers the context, examines the nature of the change process and appraises the findings from the eighteen-month evaluation. All of these learning points and the process of change itself are eminently transferrable to other Local Authorities operating in the four countries which comprise the UK as well as to the international arena.
- change management