Bear with me... - the problems of health and well-being in call centres

C.J. Baldry, P. Taylor, P.M. Bain

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Arising from their work on Sick Building Syndrome in the mid 90s, Chris Baldry with colleagues at the University of Strathclyde, developed a model for analysing employee ill-health in offices. They have subsequently applied this model to the manifestations of ill-health particularly associated with work in call centres.
Original languageEnglish
Title of host publicationInstitutions, Production and Working Life
PublisherOxford University Press
Pages235-254
Number of pages19
ISBN (Print)0-19929177-2
Publication statusPublished - 2006

Keywords

  • employee health
  • health and safety
  • call centres
  • workplace health

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