Auditing communication in design: a maturity grid-inspired approach

Anja M. Maier, Claudia M. Eckert, P John Clarkson

Research output: Contribution to conferencePaperpeer-review

Abstract

Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design. Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design
Original languageEnglish
Number of pages7
DOIs
Publication statusPublished - 26 May 2005
Event9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) - Coventry , United Kingdom
Duration: 24 May 200526 May 2005

Conference

Conference9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)
Abbreviated titleCSCWD 2005
Country/TerritoryUnited Kingdom
CityCoventry
Period24/05/0526/05/05

Keywords

  • design engineering
  • software design
  • process design
  • application software
  • knowledge management
  • collaborative tools
  • design methodology
  • capability maturity model

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