Abstract
Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design. Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design
Original language | English |
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Title of host publication | Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) |
Place of Publication | New York, New York |
Publisher | IEEE |
Pages | 62-68 |
Number of pages | 7 |
ISBN (Print) | 1846000025 |
DOIs | |
Publication status | Published - 6 Sept 2005 |
Event | 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) - Coventry, United Kingdom Duration: 24 May 2005 → 26 May 2005 |
Conference
Conference | 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) |
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Abbreviated title | CSCWD 2005 |
Country/Territory | United Kingdom |
City | Coventry |
Period | 24/05/05 → 26/05/05 |
Keywords
- design engineering
- software design
- process design
- application software
- knowledge management
- collaborative tools
- design methodology
- capability maturity model