Auditing communication in design: a maturity grid-inspired approach

Anja M. Maier, Claudia M. Eckert, P John Clarkson

Research output: Chapter in Book/Report/Conference proceedingConference contribution book

1 Citation (Scopus)

Abstract

Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design. Keyword: Performance Assessment,Maturity Model,Audit,Maturity Grid,Collaboration,Communication,New Product Development,Engineering Design
Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)
Place of PublicationNew York, New York
PublisherIEEE
Pages62-68
Number of pages7
ISBN (Print)1846000025
DOIs
Publication statusPublished - 6 Sep 2005
Event9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005) - Coventry, United Kingdom
Duration: 24 May 200526 May 2005

Conference

Conference9th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2005)
Abbreviated titleCSCWD 2005
Country/TerritoryUnited Kingdom
CityCoventry
Period24/05/0526/05/05

Keywords

  • design engineering
  • software design
  • process design
  • application software
  • knowledge management
  • collaborative tools
  • design methodology
  • capability maturity model

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