Assure charge: a data driven approach to servicing and maintaining EV charge points

The reliability of Electric Vehicle Supply Equipment (EVSE) is a critical factor in the widespread adoption of EVs to meet decarbonisation targets. The Assure Charge project has identified several key areas for improving EVSE reliability, particularly the need for more clearly defined roles and responsibilities in maintaining EVSE and the need for the sharing of data between charge point operators (CPOs) and third parties to provide services such as fault diagnosis and performance reporting. The project has demonstrated a fault diagnostics and job matching platform for EVSE repair on a set of public on street chargers. Using such platforms, EVSE faults can be diagnosed and often remotely repaired to reduce potential inconvenience to EV users and improve their charging experience.