Assessing the quality of local governance: A case study of public services

Tony Bovaird; Elke Loeffler

doi:10.1111/j.1467-9302.2007.00597.x

Assessing the quality of local governance: A case study of public services

Tony Bovaird^*, Elke Loeffler

^*Corresponding author for this work

Work, Employment And Organisation

Research output: Contribution to journal › Article › peer-review

32 Citations (Scopus)

Abstract

This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.

Original language	English
Pages (from-to)	293-300
Number of pages	8
Journal	Public Money and Management
Volume	27
Issue number	4
DOIs	https://doi.org/10.1111/j.1467-9302.2007.00597.x
Publication status	Published - 30 Sept 2007

Keywords

local governance
public services
quality of services
performance assessment

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10.1111/j.1467-9302.2007.00597.x

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title = "Assessing the quality of local governance: A case study of public services",

abstract = "This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.",

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AB - This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.

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Assessing the quality of local governance: A case study of public services

Abstract

Keywords

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