TY - JOUR
T1 - Assessing the quality of local governance
T2 - A case study of public services
AU - Bovaird, Tony
AU - Loeffler, Elke
PY - 2007/9/30
Y1 - 2007/9/30
N2 - This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.
AB - This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.
KW - local governance
KW - public services
KW - quality of services
KW - performance assessment
UR - http://www.scopus.com/inward/record.url?scp=34547891891&partnerID=8YFLogxK
U2 - 10.1111/j.1467-9302.2007.00597.x
DO - 10.1111/j.1467-9302.2007.00597.x
M3 - Article
AN - SCOPUS:34547891891
SN - 0954-0962
VL - 27
SP - 293
EP - 300
JO - Public Money and Management
JF - Public Money and Management
IS - 4
ER -