Assessing the quality of local governance: A case study of public services

Tony Bovaird, Elke Loeffler

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

This article reports the results of an intensive study of the quality of local governance in a town in the UK, demonstrating how the concept of local governance can be operationalized, presenting key findings on the quality of local governance in the case study and suggesting that more limited, service-oriented, performance assessment systems may be misleading.

Original languageEnglish
Pages (from-to)293-300
Number of pages8
JournalPublic Money and Management
Volume27
Issue number4
DOIs
Publication statusPublished - 30 Sep 2007

Keywords

  • local governance
  • public services
  • quality of services
  • performance assessment

Cite this