Assessing the quality of a local police service using SERVQUAL

M. Donnelly, R. Rimmer, E.M.K. Shiu

Research output: Contribution to conference › Paper

Abstract

This paper assesses the service quality of a local police force by examining the SERVQUAL approach.
Original languageEnglish
Publication statusPublished - 2006
Event11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance - , Hong Kong
Duration: 10 Apr 2006 → 12 Apr 2006

Conference

Conference11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance
CountryHong Kong
Period10/04/06 → 12/04/06

Keywords

  • Strathclyde police
  • SERVQUAL
  • service levels

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    • Cite this

    Donnelly, M., Rimmer, R., & Shiu, E. M. K. (2006). Assessing the quality of a local police service using SERVQUAL. Paper presented at 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, Hong Kong.