Abstract
This paper assesses the service quality of a local police force by examining the SERVQUAL approach.
Original language | English |
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Publication status | Published - 2006 |
Event | 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance - , Hong Kong Duration: 10 Apr 2006 → 12 Apr 2006 |
Conference
Conference | 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance |
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Country/Territory | Hong Kong |
Period | 10/04/06 → 12/04/06 |
Keywords
- Strathclyde police
- SERVQUAL
- service levels