Assessing the quality of a local police service using SERVQUAL

M. Donnelly, R. Rimmer, E.M.K. Shiu

Research output: Contribution to conference › Paper

Abstract

This paper assesses the service quality of a local police force by examining the SERVQUAL approach.

Original language	English
Publication status	Published - 2006
Event	11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance - , Hong Kong Duration: 10 Apr 2006 → 12 Apr 2006

Conference	11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance
Country	Hong Kong
Period	10/04/06 → 12/04/06

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title = "Assessing the quality of a local police service using SERVQUAL",

abstract = "This paper assesses the service quality of a local police force by examining the SERVQUAL approach.",

keywords = "Strathclyde police, SERVQUAL, service levels",

author = "M. Donnelly and R. Rimmer and E.M.K. Shiu",

year = "2006",

language = "English",

note = "11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance ; Conference date: 10-04-2006 Through 12-04-2006",

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AU - Donnelly, M.

AU - Rimmer, R.

AU - Shiu, E.M.K.

PY - 2006

Y1 - 2006

N2 - This paper assesses the service quality of a local police force by examining the SERVQUAL approach.

AB - This paper assesses the service quality of a local police force by examining the SERVQUAL approach.

KW - Strathclyde police

KW - SERVQUAL

KW - service levels

UR - http://strathprints.strath.ac.uk/7415/

M3 - Paper

T2 - 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance

Y2 - 10 April 2006 through 12 April 2006

ER -