Assessing the effect of co-production on outcomes, service quality and efficiency

Elke Loeffler, Tony Bovaird

Research output: Chapter in Book/Report/Conference proceedingChapter

2 Citations (Scopus)
Original languageEnglish
Title of host publicationCo-Production and Co-Creation
Subtitle of host publicationEngaging Citizens in Public Services
EditorsTaco Brandsen, Trui Steen, Bram Verschuere
Place of PublicationAbingdon
Chapter20
Pages269-280
Number of pages12
Publication statusPublished - 29 Mar 2018

Keywords

  • public service
  • service quality
  • service efficiency

Cite this

Loeffler, E., & Bovaird, T. (2018). Assessing the effect of co-production on outcomes, service quality and efficiency. In T. Brandsen, T. Steen, & B. Verschuere (Eds.), Co-Production and Co-Creation: Engaging Citizens in Public Services (pp. 269-280). Abingdon.