Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach

E.M.K. Shiu, M. Donnelly, R. Rimmer

Research output: Contribution to conferencePaper

Abstract

This paper assesses the service quality of Strathclyde police force by examining the SERVQUAL approach.
Original languageEnglish
Publication statusPublished - 2006
EventTo be assertained -
Duration: 1 Jan 1900 → …

Conference

ConferenceTo be assertained
Period1/01/00 → …

Keywords

  • Strathclyde police
  • SERVQUAL
  • service levels

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    Shiu, E. M. K., Donnelly, M., & Rimmer, R. (2006). Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach. Paper presented at To be assertained, .