Assessing service quality and satisfaction in police services using SERVQUAL

M. Donnelly, R. Rimmer, E.M.K. Shiu

Research output: Contribution to conferencePaper

Abstract

This papers assesses the service quality and satisfaction in police services using SERVQUAL.
Original languageEnglish
Publication statusPublished - 2006
EventTo be assertained -
Duration: 1 Jan 1900 → …

Conference

ConferenceTo be assertained
Period1/01/00 → …

Keywords

  • Strathclyde police
  • SERVQUAL
  • service levels

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  • Cite this

    Donnelly, M., Rimmer, R., & Shiu, E. M. K. (2006). Assessing service quality and satisfaction in police services using SERVQUAL. Paper presented at To be assertained, .