An investigation of the effects of the service environment on employee-customer interactions

Kalypso Karadinou, Spiros Gounaris, Christos Koritos, Kostas Kaminakis

Research output: Contribution to conference › Proceeding › peer-review

Original language	English
Publication status	Published - May 2014
Event	13th International Research Conference in Service Management - La Londe, France Duration: 27 May 2014 → 30 May 2014 http://www.cerog.org/lalondeCB/SM/

Conference	13th International Research Conference in Service Management
Country/Territory	France
City	La Londe
Period	27/05/14 → 30/05/14
Internet address	http://www.cerog.org/lalondeCB/SM/

Keywords

@conference{00447a9cd39d4fcc95b1ad139790df71,

title = "An investigation of the effects of the service environment on employee-customer interactions",

keywords = "service environment, customer interaction, employees",

author = "Kalypso Karadinou and Spiros Gounaris and Christos Koritos and Kostas Kaminakis",

year = "2014",

month = may,

language = "English",

note = "13th International Research Conference in Service Management ; Conference date: 27-05-2014 Through 30-05-2014",

url = "http://www.cerog.org/lalondeCB/SM/",

}

TY - CONF

T1 - An investigation of the effects of the service environment on employee-customer interactions

AU - Karadinou, Kalypso

AU - Gounaris, Spiros

AU - Koritos, Christos

AU - Kaminakis, Kostas

PY - 2014/5

Y1 - 2014/5

KW - service environment

KW - customer interaction

KW - employees

UR - http://www.cerog.org/lalondeCB/SM/

M3 - Proceeding

T2 - 13th International Research Conference in Service Management

Y2 - 27 May 2014 through 30 May 2014

ER -