An investigation of the effects of the service environment on employee-customer interactions

Kalypso Karadinou, Spiros Gounaris, Christos Koritos, Kostas Kaminakis

Research output: Contribution to conferenceProceeding

Conference

Conference13th International Research Conference in Service Management
CountryFrance
CityLa Londe
Period27/05/1430/05/14
Internet address

Keywords

  • service environment
  • customer interaction
  • employees

Cite this

Karadinou, K., Gounaris, S., Koritos, C., & Kaminakis, K. (2014). An investigation of the effects of the service environment on employee-customer interactions. 13th International Research Conference in Service Management, La Londe, France.
Karadinou, Kalypso ; Gounaris, Spiros ; Koritos, Christos ; Kaminakis, Kostas. / An investigation of the effects of the service environment on employee-customer interactions. 13th International Research Conference in Service Management, La Londe, France.
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title = "An investigation of the effects of the service environment on employee-customer interactions",
keywords = "service environment, customer interaction, employees",
author = "Kalypso Karadinou and Spiros Gounaris and Christos Koritos and Kostas Kaminakis",
year = "2014",
month = "5",
language = "English",
note = "13th International Research Conference in Service Management ; Conference date: 27-05-2014 Through 30-05-2014",
url = "http://www.cerog.org/lalondeCB/SM/",

}

Karadinou, K, Gounaris, S, Koritos, C & Kaminakis, K 2014, 'An investigation of the effects of the service environment on employee-customer interactions' 13th International Research Conference in Service Management, La Londe, France, 27/05/14 - 30/05/14, .

An investigation of the effects of the service environment on employee-customer interactions. / Karadinou, Kalypso; Gounaris, Spiros; Koritos, Christos; Kaminakis, Kostas.

2014. 13th International Research Conference in Service Management, La Londe, France.

Research output: Contribution to conferenceProceeding

TY - CONF

T1 - An investigation of the effects of the service environment on employee-customer interactions

AU - Karadinou, Kalypso

AU - Gounaris, Spiros

AU - Koritos, Christos

AU - Kaminakis, Kostas

PY - 2014/5

Y1 - 2014/5

KW - service environment

KW - customer interaction

KW - employees

UR - http://www.cerog.org/lalondeCB/SM/

M3 - Proceeding

ER -

Karadinou K, Gounaris S, Koritos C, Kaminakis K. An investigation of the effects of the service environment on employee-customer interactions. 2014. 13th International Research Conference in Service Management, La Londe, France.