An investigation of employess job satisfaction: the case of hotels in Hong Kong

Terry Lam, H.Z. Zhang, T.G. Baum

Research output: Contribution to journalArticlepeer-review

Abstract

High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job variables. The study findings show that there are significant differences between demographic variables of employees and the six Job Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and well-educated employees, and a total quality management approach may help improve job satisfaction with the job.
Original languageEnglish
Pages (from-to)160-177
Number of pages17
JournalTourism Management
Volume22
Issue number2
DOIs
Publication statusPublished - Apr 2001

Keywords

  • job satisfaction
  • demographics
  • hong kong
  • hotels
  • hospitality industry

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