An investigation into the service orientation discrepancy phenomenon in a public sector setting

Barbara Caemmerer, Alan Wilson

Research output: Contribution to conference › Paper › peer-review

Abstract

Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

Original language	English
Publication status	Published - 2007
Event	Academy of Marketing Conference - Surrey Duration: 3 Jul 2007 → 6 Jul 2007

Conference	Academy of Marketing Conference
City	Surrey
Period	3/07/07 → 6/07/07

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title = "An investigation into the service orientation discrepancy phenomenon in a public sector setting",

abstract = "Conference paper looking into the service orientation discrepancy phenomenon in the public sector.",

keywords = "service orientation discrepancy phenomenon, public sector",

author = "Barbara Caemmerer and Alan Wilson",

year = "2007",

language = "English",

note = "Academy of Marketing Conference ; Conference date: 03-07-2007 Through 06-07-2007",

}

TY - CONF

T1 - An investigation into the service orientation discrepancy phenomenon in a public sector setting

AU - Caemmerer, Barbara

AU - Wilson, Alan

PY - 2007

Y1 - 2007

N2 - Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

AB - Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

KW - service orientation discrepancy phenomenon

KW - public sector

UR - http://www.academyofmarketing.org/

M3 - Paper

T2 - Academy of Marketing Conference

Y2 - 3 July 2007 through 6 July 2007

ER -