An investigation into the service orientation discrepancy phenomenon in a public sector setting

Barbara Caemmerer, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

Conference paper looking into the service orientation discrepancy phenomenon in the public sector.
LanguageEnglish
Publication statusPublished - 2007
EventAcademy of Marketing Conference - Surrey
Duration: 3 Jul 20076 Jul 2007

Conference

ConferenceAcademy of Marketing Conference
CitySurrey
Period3/07/076/07/07

Fingerprint

Discrepancy
Public sector
Service orientation

Keywords

  • service orientation discrepancy phenomenon
  • public sector

Cite this

Caemmerer, B., & Wilson, A. (2007). An investigation into the service orientation discrepancy phenomenon in a public sector setting. Paper presented at Academy of Marketing Conference, Surrey, .
Caemmerer, Barbara ; Wilson, Alan. / An investigation into the service orientation discrepancy phenomenon in a public sector setting. Paper presented at Academy of Marketing Conference, Surrey, .
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title = "An investigation into the service orientation discrepancy phenomenon in a public sector setting",
abstract = "Conference paper looking into the service orientation discrepancy phenomenon in the public sector.",
keywords = "service orientation discrepancy phenomenon, public sector",
author = "Barbara Caemmerer and Alan Wilson",
year = "2007",
language = "English",
note = "Academy of Marketing Conference ; Conference date: 03-07-2007 Through 06-07-2007",

}

Caemmerer, B & Wilson, A 2007, 'An investigation into the service orientation discrepancy phenomenon in a public sector setting' Paper presented at Academy of Marketing Conference, Surrey, 3/07/07 - 6/07/07, .

An investigation into the service orientation discrepancy phenomenon in a public sector setting. / Caemmerer, Barbara; Wilson, Alan.

2007. Paper presented at Academy of Marketing Conference, Surrey, .

Research output: Contribution to conferencePaper

TY - CONF

T1 - An investigation into the service orientation discrepancy phenomenon in a public sector setting

AU - Caemmerer, Barbara

AU - Wilson, Alan

PY - 2007

Y1 - 2007

N2 - Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

AB - Conference paper looking into the service orientation discrepancy phenomenon in the public sector.

KW - service orientation discrepancy phenomenon

KW - public sector

UR - http://www.academyofmarketing.org/

M3 - Paper

ER -

Caemmerer B, Wilson A. An investigation into the service orientation discrepancy phenomenon in a public sector setting. 2007. Paper presented at Academy of Marketing Conference, Surrey, .