An exploratory investigation of the effect of formality on the content of the service elimination process

Spiros Gounaris, Paulina Papastathopoulou, George Avlonitis

Research output: Contribution to conferenceProceeding

Abstract

This paper provides the results from an exploratory investigation of the effect of formality on the content of the service elimination process
Original languageEnglish
Publication statusPublished - May 2002
Event31st Annual EMAC - Minho, Portugal
Duration: 28 May 2002 → …

Conference

Conference31st Annual EMAC
CountryPortugal
CityMinho
Period28/05/02 → …

Keywords

  • exploratory investigation
  • formality
  • service elimination process

Cite this

Gounaris, S., Papastathopoulou, P., & Avlonitis, G. (2002). An exploratory investigation of the effect of formality on the content of the service elimination process. 31st Annual EMAC, Minho, Portugal.