An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level

Kofi Osei-Frimpong, Alan Wilson, Fred Lemke

Research output: Contribution to conferencePaper

58 Downloads (Pure)

Abstract

This study provides an empirical perspective of the influence of online health information search on patient co-creation in healthcare service delivery at the micro level. The study primarily sheds light on the influence of information seeking on the clinical encounter process and how this cumulatively impacts on the expected service outcomes. The following research questions are addressed:
1. How do patients search for information and what motivates them to seek health related information?
2. What impact does online information seeking have on patients’ engagement in healthcare clinical encounters?
3. How is co-creation modeled in healthcare to ascertain the cumulative effects of ICT on the expected outcomes at the micro level?
Original languageEnglish
PagesK45 -K46
Number of pages2
Publication statusPublished - 29 Feb 2016
Event2016 Winter AMA Conference - Las Vegas, United States
Duration: 26 Feb 201628 Feb 2016

Conference

Conference2016 Winter AMA Conference
CountryUnited States
CityLas Vegas
Period26/02/1628/02/16

Keywords

  • cocreation
  • healthcare
  • ICT
  • value co - creation
  • online health information
  • service encounter process
  • mixed methods

Fingerprint Dive into the research topics of 'An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level'. Together they form a unique fingerprint.

  • Cite this

    Osei-Frimpong, K., Wilson, A., & Lemke, F. (2016). An examination of the influence of ICT on patient co-creation in healthcare service delivery at the micro level. K45 -K46. Paper presented at 2016 Winter AMA Conference, Las Vegas, United States.