An evaluation of customer feedback mechanisms in the public sector

Barbara Caemmerer, Alan Wilson

Research output: Contribution to conference › Paper › peer-review

Abstract

Examines customer service feedback mechanisms looking specifically at the public sector.

Original language	English
Publication status	Published - 2007
Event	British Academy of Management Conference 2007 - Warwick, United Kingdom Duration: 10 Sept 2007 → 13 Sept 2007 http://www.wbs.ac.uk/events/2007/09/10/British/Academy/of

Conference	British Academy of Management Conference 2007
Country/Territory	United Kingdom
City	Warwick
Period	10/09/07 → 13/09/07
Other	Management Research, Education and Business Success: is the future as good as the past?
Internet address	http://www.wbs.ac.uk/events/2007/09/10/British/Academy/of

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title = "An evaluation of customer feedback mechanisms in the public sector",

abstract = "Examines customer service feedback mechanisms looking specifically at the public sector.",

keywords = "customer feedback mechanisms, public sector",

author = "Barbara Caemmerer and Alan Wilson",

year = "2007",

language = "English",

note = "British Academy of Management Conference 2007 ; Conference date: 10-09-2007 Through 13-09-2007",

url = "http://www.wbs.ac.uk/events/2007/09/10/British/Academy/of",

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TY - CONF

T1 - An evaluation of customer feedback mechanisms in the public sector

AU - Caemmerer, Barbara

AU - Wilson, Alan

PY - 2007

Y1 - 2007

N2 - Examines customer service feedback mechanisms looking specifically at the public sector.

AB - Examines customer service feedback mechanisms looking specifically at the public sector.

KW - customer feedback mechanisms

KW - public sector

UR - http://www.bam.ac.uk/site/cms/contentChapterView.asp?chapter=1

M3 - Paper

T2 - British Academy of Management Conference 2007

Y2 - 10 September 2007 through 13 September 2007

ER -