An evaluation of customer feedback mechanisms in the public sector

Barbara Caemmerer, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

Examines customer service feedback mechanisms looking specifically at the public sector.
Original languageEnglish
Publication statusPublished - 2007
EventBritish Academy of Management Conference 2007 - Warwick, United Kingdom
Duration: 10 Sep 200713 Sep 2007
http://www.wbs.ac.uk/events/2007/09/10/British/Academy/of

Conference

ConferenceBritish Academy of Management Conference 2007
CountryUnited Kingdom
CityWarwick
Period10/09/0713/09/07
OtherManagement Research, Education and Business Success: is the future as good as the past?
Internet address

Keywords

  • customer feedback mechanisms
  • public sector

Cite this