An evaluation of customer feedback mechanisms in the public sector

Barbara Caemmerer, Alan Wilson

Research output: Contribution to conferencePaper

Abstract

Examines customer service feedback mechanisms looking specifically at the public sector.

Conference

ConferenceBritish Academy of Management Conference 2007
CountryUnited Kingdom
CityWarwick
Period10/09/0713/09/07
OtherManagement Research, Education and Business Success: is the future as good as the past?
Internet address

Fingerprint

Public sector
Customer service
Feedback mechanism
Evaluation

Keywords

  • customer feedback mechanisms
  • public sector

Cite this

Caemmerer, B., & Wilson, A. (2007). An evaluation of customer feedback mechanisms in the public sector. Paper presented at British Academy of Management Conference 2007, Warwick, United Kingdom.
Caemmerer, Barbara ; Wilson, Alan. / An evaluation of customer feedback mechanisms in the public sector. Paper presented at British Academy of Management Conference 2007, Warwick, United Kingdom.
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year = "2007",
language = "English",
note = "British Academy of Management Conference 2007 ; Conference date: 10-09-2007 Through 13-09-2007",
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Caemmerer, B & Wilson, A 2007, 'An evaluation of customer feedback mechanisms in the public sector' Paper presented at British Academy of Management Conference 2007, Warwick, United Kingdom, 10/09/07 - 13/09/07, .

An evaluation of customer feedback mechanisms in the public sector. / Caemmerer, Barbara; Wilson, Alan.

2007. Paper presented at British Academy of Management Conference 2007, Warwick, United Kingdom.

Research output: Contribution to conferencePaper

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T1 - An evaluation of customer feedback mechanisms in the public sector

AU - Caemmerer, Barbara

AU - Wilson, Alan

PY - 2007

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N2 - Examines customer service feedback mechanisms looking specifically at the public sector.

AB - Examines customer service feedback mechanisms looking specifically at the public sector.

KW - customer feedback mechanisms

KW - public sector

UR - http://www.bam.ac.uk/site/cms/contentChapterView.asp?chapter=1

M3 - Paper

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Caemmerer B, Wilson A. An evaluation of customer feedback mechanisms in the public sector. 2007. Paper presented at British Academy of Management Conference 2007, Warwick, United Kingdom.