|Publication status||Published - 2007|
|Event||British Academy of Management Conference 2007 - Warwick, United Kingdom|
Duration: 10 Sep 2007 → 13 Sep 2007
|Conference||British Academy of Management Conference 2007|
|Period||10/09/07 → 13/09/07|
|Other||Management Research, Education and Business Success: is the future as good as the past?|
- customer feedback mechanisms
- public sector
An evaluation of customer feedback mechanisms in the public sector. / Caemmerer, Barbara; Wilson, Alan.2007. Paper presented at British Academy of Management Conference 2007, Warwick, United Kingdom.
Research output: Contribution to conference › Paper
TY - CONF
T1 - An evaluation of customer feedback mechanisms in the public sector
AU - Caemmerer, Barbara
AU - Wilson, Alan
PY - 2007
Y1 - 2007
N2 - Examines customer service feedback mechanisms looking specifically at the public sector.
AB - Examines customer service feedback mechanisms looking specifically at the public sector.
KW - customer feedback mechanisms
KW - public sector
UR - http://www.bam.ac.uk/site/cms/contentChapterView.asp?chapter=1
M3 - Paper