An empirical study into the modeling of key organizing processes

Robert Van Der Meer; Umit Bititci; Catherine Maguire; Fran Ackermann; Aylin Ates; M. Bourne; John Davies; Stephen Gibb; Jillian MacBryde; David MacKay; Farhad Shafti

An empirical study into the modeling of key organizing processes

Robert Van Der Meer, Umit Bititci, Catherine Maguire, Fran Ackermann, Aylin Ates, M. Bourne, John Davies, Stephen Gibb, Jillian MacBryde, David MacKay, Farhad Shafti

Research output: Contribution to conference › Paper › peer-review

Abstract

An empirical case study was undertaken that investigated the impact the United Kingdom (UK) Department of Health (DH) 18-Week Patient Pathway (18 WPP) had on a specific outpatient department (OPD). The research analysed existing patient pathway procedures in place within a UK Hospital Trust Cardiology OPD. From the collected data, it was established that the OPD was not managing patient demand and was struggling to meet the remit of the 18 WPP. At the invitation of the OPD Manager, a revised pathway was recommended for the Trust’s consideration. From the research, other key influences were identified to have a significant impact on service improvement and managing change within the National Health Service (NHS). The core contribution of this research has added to the general body of knowledge about the management of organisational change. This paper is of value to those working in the healthcare and wider public sector.

Original language	English
Number of pages	33
Publication status	Published - 4 May 2007
Event	18th Annual Production and Operations Management Society (POMS) Conference - Dallas, USA Duration: 1 May 2007 → …

Conference

Conference	18th Annual Production and Operations Management Society (POMS) Conference
City	Dallas, USA
Period	1/05/07 → …

Keywords

processes
organisation
management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

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AU - Bititci, Umit

AU - Maguire, Catherine

AU - Ackermann, Fran

AU - Ates, Aylin

AU - Bourne, M.

AU - Davies, John

AU - Gibb, Stephen

AU - MacBryde, Jillian

AU - MacKay, David

AU - Shafti, Farhad

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AB - An empirical case study was undertaken that investigated the impact the United Kingdom (UK) Department of Health (DH) 18-Week Patient Pathway (18 WPP) had on a specific outpatient department (OPD). The research analysed existing patient pathway procedures in place within a UK Hospital Trust Cardiology OPD. From the collected data, it was established that the OPD was not managing patient demand and was struggling to meet the remit of the 18 WPP. At the invitation of the OPD Manager, a revised pathway was recommended for the Trust’s consideration. From the research, other key influences were identified to have a significant impact on service improvement and managing change within the National Health Service (NHS). The core contribution of this research has added to the general body of knowledge about the management of organisational change. This paper is of value to those working in the healthcare and wider public sector.

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KW - organisation

KW - management

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ER -

An empirical study into the modeling of key organizing processes

Abstract

Conference

Keywords

UN SDGs

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