An empirical investigation of the path from service blueprinting formality to perceived service quality

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality

Original language	English
Publication status	Published - Oct 2008
Event	17th Annual Conference of Services Marketing Excellence - Washington, United States Duration: 26 Sept 2008 → …

Conference	17th Annual Conference of Services Marketing Excellence
Country/Territory	United States
City	Washington
Period	26/09/08 → …

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title = "An empirical investigation of the path from service blueprinting formality to perceived service quality",

abstract = "This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality",

keywords = "empirical investigation, perceived service quality, service blueprinting, formality ",

author = "Spiros Gounaris and Giannis Kostopoulos",

year = "2008",

month = oct,

language = "English",

note = "17th Annual Conference of Services Marketing Excellence ; Conference date: 26-09-2008",

}

TY - CONF

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AU - Gounaris, Spiros

AU - Kostopoulos, Giannis

PY - 2008/10

Y1 - 2008/10

N2 - This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality

AB - This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality

KW - empirical investigation

KW - perceived service quality

KW - service blueprinting

KW - formality

UR - http://www.rhsmith.umd.edu/centers-excellence/center-excellence-service/news-events/frontiers-service-conference/past

M3 - Paper

T2 - 17th Annual Conference of Services Marketing Excellence

Y2 - 26 September 2008

ER -