An empirical investigation of the path from service blueprinting formality to perceived service quality

Spiros Gounaris, Giannis Kostopoulos

Research output: Contribution to conferencePaper

Abstract

This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality

Conference

Conference17th Annual Conference of Services Marketing Excellence
CountryUnited States
CityWashington
Period26/09/08 → …

Fingerprint

Perceived service quality
Empirical investigation

Keywords

  • empirical investigation
  • perceived service quality
  • service blueprinting
  • formality

Cite this

Gounaris, S., & Kostopoulos, G. (2008). An empirical investigation of the path from service blueprinting formality to perceived service quality. Paper presented at 17th Annual Conference of Services Marketing Excellence, Washington, United States.
Gounaris, Spiros ; Kostopoulos, Giannis. / An empirical investigation of the path from service blueprinting formality to perceived service quality. Paper presented at 17th Annual Conference of Services Marketing Excellence, Washington, United States.
@conference{3dc55addafa14bcdb5c5e17ee3d10e34,
title = "An empirical investigation of the path from service blueprinting formality to perceived service quality",
abstract = "This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality",
keywords = "empirical investigation, perceived service quality, service blueprinting, formality",
author = "Spiros Gounaris and Giannis Kostopoulos",
year = "2008",
month = "10",
language = "English",
note = "17th Annual Conference of Services Marketing Excellence ; Conference date: 26-09-2008",

}

Gounaris, S & Kostopoulos, G 2008, 'An empirical investigation of the path from service blueprinting formality to perceived service quality' Paper presented at 17th Annual Conference of Services Marketing Excellence, Washington, United States, 26/09/08, .

An empirical investigation of the path from service blueprinting formality to perceived service quality. / Gounaris, Spiros; Kostopoulos, Giannis.

2008. Paper presented at 17th Annual Conference of Services Marketing Excellence, Washington, United States.

Research output: Contribution to conferencePaper

TY - CONF

T1 - An empirical investigation of the path from service blueprinting formality to perceived service quality

AU - Gounaris, Spiros

AU - Kostopoulos, Giannis

PY - 2008/10

Y1 - 2008/10

N2 - This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality

AB - This paper provides an empirical investigation of the path from service blueprinting formality to perceived service quality

KW - empirical investigation

KW - perceived service quality

KW - service blueprinting

KW - formality

UR - http://www.rhsmith.umd.edu/centers-excellence/center-excellence-service/news-events/frontiers-service-conference/past

M3 - Paper

ER -

Gounaris S, Kostopoulos G. An empirical investigation of the path from service blueprinting formality to perceived service quality. 2008. Paper presented at 17th Annual Conference of Services Marketing Excellence, Washington, United States.