An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings

Giannis Kostopoulos, Spiros Gounaris

Research output: Contribution to conferenceProceeding

Conference

Conference37th EMAC Annual Conference 2008
CountryUnited Kingdom
CityBrighton
Period3/06/08 → …

Cite this

@conference{b08dd91eb07e47b59eb23ff5236e2718,
title = "An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings",
author = "Giannis Kostopoulos and Spiros Gounaris",
year = "2008",
language = "English",
note = "37th EMAC Annual Conference 2008 ; Conference date: 03-06-2008",

}

An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. / Kostopoulos, Giannis; Gounaris, Spiros.

2008. 37th EMAC Annual Conference 2008, Brighton, United Kingdom.

Research output: Contribution to conferenceProceeding

TY - CONF

T1 - An empirical investigation of the path from service blueprinting formality to service encounter effectiveness

T2 - some preliminary findings

AU - Kostopoulos, Giannis

AU - Gounaris, Spiros

PY - 2008

Y1 - 2008

UR - http://www.emac-online.org/

M3 - Proceeding

ER -