|Publication status||Published - 2008|
|Event||37th EMAC Annual Conference 2008 - Brighton, United Kingdom|
Duration: 3 Jun 2008 → …
|Conference||37th EMAC Annual Conference 2008|
|Period||3/06/08 → …|
Kostopoulos, G., & Gounaris, S. (2008). An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings. 37th EMAC Annual Conference 2008, Brighton, United Kingdom.