An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings

Original language	English
Publication status	Published - 2008
Event	37th EMAC Annual Conference 2008 - Brighton, United Kingdom Duration: 3 Jun 2008 → …

Conference

Conference	37th EMAC Annual Conference 2008
Country/Territory	United Kingdom
City	Brighton
Period	3/06/08 → …

Other files and links

• http://www.emac-online.org/

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Kostopoulos, G., & Gounaris, S. (2008). An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings. 37th EMAC Annual Conference 2008, Brighton, United Kingdom.

Kostopoulos, Giannis ; Gounaris, Spiros. / An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. 37th EMAC Annual Conference 2008, Brighton, United Kingdom.

@conference{b08dd91eb07e47b59eb23ff5236e2718,

title = "An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings",

author = "Giannis Kostopoulos and Spiros Gounaris",

year = "2008",

language = "English",

note = "37th EMAC Annual Conference 2008 ; Conference date: 03-06-2008",

}

Kostopoulos, G & Gounaris, S 2008, 'An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings', 37th EMAC Annual Conference 2008, Brighton, United Kingdom, 3/06/08.

An empirical investigation of the path from service blueprinting formality to service encounter effectiveness : some preliminary findings. / Kostopoulos, Giannis; Gounaris, Spiros.

2008. 37th EMAC Annual Conference 2008, Brighton, United Kingdom.

Research output: Contribution to conference › Proceeding › peer-review

TY - CONF

T1 - An empirical investigation of the path from service blueprinting formality to service encounter effectiveness

T2 - 37th EMAC Annual Conference 2008

AU - Kostopoulos, Giannis

AU - Gounaris, Spiros

PY - 2008

Y1 - 2008

UR - http://www.emac-online.org/

M3 - Proceeding

Y2 - 3 June 2008

ER -

Kostopoulos G, Gounaris S. An empirical investigation of the path from service blueprinting formality to service encounter effectiveness: some preliminary findings. 2008. 37th EMAC Annual Conference 2008, Brighton, United Kingdom.