An empirical examination of customer disengagement strategies, perceived justice and negative behaviours

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conference › Abstract › peer-review

Original language	English
Publication status	Published - 26 May 2015
Event	44th European Academy of Marketing Conference - Leuven, Belgium Duration: 26 May 2015 → 29 May 2015

Conference	44th European Academy of Marketing Conference
Country	Belgium
City	Leuven
Period	26/05/15 → 29/05/15

Keywords

@conference{36bb3152980d42b889245b00c16aa808,

title = "An empirical examination of customer disengagement strategies, perceived justice and negative behaviours",

keywords = "customer disengagement, business relationship termination, perceived justice, service recovery, negative behavioural responses",

author = "Amin Nazifi and Dahlia El-Manstrly",

year = "2015",

month = may,

day = "26",

language = "English",

note = "44th European Academy of Marketing Conference ; Conference date: 26-05-2015 Through 29-05-2015",

}

TY - CONF

T1 - An empirical examination of customer disengagement strategies, perceived justice and negative behaviours

AU - Nazifi, Amin

AU - El-Manstrly, Dahlia

PY - 2015/5/26

Y1 - 2015/5/26

KW - customer disengagement

KW - business relationship termination

KW - perceived justice

KW - service recovery

KW - negative behavioural responses

M3 - Abstract

T2 - 44th European Academy of Marketing Conference

Y2 - 26 May 2015 through 29 May 2015

ER -