An empirical examination of customer disengagement strategies, perceived justice and negative behaviours

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conference › Abstract

Original languageEnglish
Publication statusPublished - 26 May 2015
Event44th European Academy of Marketing Conference - Leuven, Belgium
Duration: 26 May 2015 → 29 May 2015

Conference

Conference44th European Academy of Marketing Conference
CountryBelgium
CityLeuven
Period26/05/15 → 29/05/15

Keywords

  • customer disengagement
  • business relationship termination
  • perceived justice
  • service recovery
  • negative behavioural responses

Cite this

Nazifi, A., & El-Manstrly, D. (2015). An empirical examination of customer disengagement strategies, perceived justice and negative behaviours. Abstract from 44th European Academy of Marketing Conference, Leuven, Belgium.