Projects per year
Original language | English |
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Publication status | Published - 26 May 2015 |
Event | 44th European Academy of Marketing Conference - Leuven, Belgium Duration: 26 May 2015 → 29 May 2015 |
Conference
Conference | 44th European Academy of Marketing Conference |
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Country/Territory | Belgium |
City | Leuven |
Period | 26/05/15 → 29/05/15 |
Keywords
- customer disengagement
- business relationship termination
- perceived justice
- service recovery
- negative behavioural responses
Projects
- 1 Active
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Examining Customers' Reactions to Intentional Failures
Nazifi, A., El-Manstrly, D., Gelbrich, K., Roschk, H., Marder, B., Tregear, A., Auxtova , K. & Ordenes, F. V.
1/09/13 → …
Project: Non-funded project