@conference{36bb3152980d42b889245b00c16aa808,
title = "An empirical examination of customer disengagement strategies, perceived justice and negative behaviours",
keywords = "customer disengagement, business relationship termination, perceived justice, service recovery, negative behavioural responses",
author = "Amin Nazifi and Dahlia El-Manstrly",
year = "2015",
month = may,
day = "26",
language = "English",
note = "44th European Academy of Marketing Conference ; Conference date: 26-05-2015 Through 29-05-2015",
}