An empirical examination of customer disengagement strategies, perceived justice and negative behaviours

Amin Nazifi, Dahlia El-Manstrly

Research output: Contribution to conferenceAbstractpeer-review

Original languageEnglish
Publication statusPublished - 26 May 2015
Event44th European Academy of Marketing Conference - Leuven, Belgium
Duration: 26 May 201529 May 2015

Conference

Conference44th European Academy of Marketing Conference
CountryBelgium
CityLeuven
Period26/05/1529/05/15

Keywords

  • customer disengagement
  • business relationship termination
  • perceived justice
  • service recovery
  • negative behavioural responses

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