'"All they lack is a chain": Lean and the new performance management in the British Civil Service

Bob Carter, Andy Danford, Debra Howcroft, Helen Richardson, Andrew Smith, Philip Taylor

Research output: Contribution to journalArticle

68 Citations (Scopus)

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
LanguageEnglish
Pages83-97
Number of pages15
JournalNew Technology, Work and Employment
Volume26
Issue number2
DOIs
Publication statusPublished - Jul 2011

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office work
public spending
work organization
civil service
public service
worker
lack
management
performance
experience
Civil service
Performance management

Keywords

  • human resources
  • performance management
  • public spending
  • clerical work

Cite this

Carter, Bob ; Danford, Andy ; Howcroft, Debra ; Richardson, Helen ; Smith, Andrew ; Taylor, Philip. / '"All they lack is a chain" : Lean and the new performance management in the British Civil Service. In: New Technology, Work and Employment. 2011 ; Vol. 26, No. 2. pp. 83-97.
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'"All they lack is a chain" : Lean and the new performance management in the British Civil Service. / Carter, Bob; Danford, Andy; Howcroft, Debra; Richardson, Helen; Smith, Andrew; Taylor, Philip.

In: New Technology, Work and Employment, Vol. 26, No. 2, 07.2011, p. 83-97.

Research output: Contribution to journalArticle

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