Abstract
The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
Original language | English |
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Pages (from-to) | 83-97 |
Number of pages | 15 |
Journal | New Technology, Work and Employment |
Volume | 26 |
Issue number | 2 |
DOIs | |
Publication status | Published - Jul 2011 |
Keywords
- human resources
- performance management
- public spending
- clerical work
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Dive into the research topics of ''"All they lack is a chain": Lean and the new performance management in the British Civil Service'. Together they form a unique fingerprint.Impacts
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Equipping trade unions to improve employment relations through achieving performance management reform
Philip Taylor (Main contact)
Impact: Impact - for External Portal › Economic and commerce, Policy and legislation, Quality of life and safety
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