'"All they lack is a chain": Lean and the new performance management in the British Civil Service

Bob Carter, Andy Danford, Debra Howcroft, Helen Richardson, Andrew Smith, Philip Taylor

Research output: Contribution to journalArticle

78 Citations (Scopus)

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
Original languageEnglish
Pages (from-to)83-97
Number of pages15
JournalNew Technology, Work and Employment
Volume26
Issue number2
DOIs
Publication statusPublished - Jul 2011

Keywords

  • human resources
  • performance management
  • public spending
  • clerical work

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