The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
- human resources
- performance management
- public spending
- clerical work
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). '"All they lack is a chain": Lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26(2), 83-97. https://doi.org/10.1111/j.1468-005X.2011.00261.x